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<div class="Section1">Makes sense to me. Good answer.<br /><br />Alan Barnard<br />Salem, MO<br /><br />
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<hr />Original message<br />From: "David Love"
<davidlovepianos@comcast.net> </davidlovepianos@comcast.net><br />To: "Pianotech List"
<pianotech@ptg.org> </pianotech@ptg.org><br />Received: 7/19/2007 11:50:28 PM<br />Subject: RE: CA -- going once, going twice, gone ... <br /><br />
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<p class="MsoNormal" align="left"><font id="role_document" face="Arial" color="#000080" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial">Alan:</span></font></p>
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<p class="MsoNormal"><font face="Arial" color="#000080" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial">The problem is that you don’t know if it isn’t going to work because the block is “compromised with splits, cracks or delaminations” until you try it and it fails. At that point, your warranty only creates problems for you. It may have been a good marketing ploy to get the customer to allow you to do the job. But it is unnecessary and offers you no real benefit. You could simply say that “In my experience, CA works to reconstitute the block (or whatever language you choose) and it will only cost you $150 (or whatever it is that you charge). It you want a guarantee, then the only guarantee I can offer is to install a new pinblock which will cost you $7000 dollars—which, btw, happens to be $7000 more than your POS is worth. How would you like me to proceed? </span></font></p>
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<p class="MsoNormal"><font face="Arial" color="#000080" size="2"><span style="font-size: 10pt; color: navy; font-family: Arial">My guess is that they will drop the idea of the guarantee and you can squirt to your hearts content. </span></font></p>
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<p><font face="Times New Roman" color="#000080" size="2"><span style="font-size: 10pt; color: navy">David Love<br />davidlovepianos@comcast.net<br />www.davidlovepianos.com</span></font><font color="#000080"><span style="color: navy"> </span></font></p>
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<p class="MsoNormal" style="margin-left: 0.5in"><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma">-----Original Message-----<br /><b><span style="font-weight: bold">From:</span></b> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b><span style="font-weight: bold">On Behalf Of </span></b>Alan Barnard<br /><b><span style="font-weight: bold">Sent:</span></b> </span></font><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma">Thursday, July 19, 2007</span></font><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma"> </span></font><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma">9:29 PM</span></font><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma"><br /><b><span style="font-weight: bold">To:</span></b> pianotech@ptg.org<br /><b><span style="font-weight: bold">Subject:</span></b> CA -- going once, going twice, gone ... </span></font></p>
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<p class="MsoNormal" style="margin-left: 0.5in"><font face="Times New Roman" color="#000080" size="3"><span style="font-size: 12pt; color: navy">…</span></font><font color="#000000"><span style="color: black">If the block is "compromised" with splits, cracks, or delaminations CA is certainly not going to fix it, though we may be into a realm where epoxy repairs that might work</span></font><font color="#000080"><span style="color: navy">…</span></font></p>
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