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<DIV><FONT face=Arial size=2>Geoff, some years ago I was tuning a brand new
Steinway B for a professional oboe player and he said that C6 through F6 were
all slightly sharp. As it turned out, that is the top of the oboe's usual
"power" range and he had a very well developed sense of pitch based on that. I
had to lower each note about one or two cents and he was then satisfied. It was
still ok as far as the piano was concerned. Very curious affair. Strange to me
that above F6, he did not seem to care. </FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Robin Blankenship</FONT></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=thetuner@ivories52.com href="mailto:thetuner@ivories52.com">Geoff
Sykes</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:Pianotech@Ptg. Org">Pianotech@Ptg. Org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, July 24, 2007 1:13
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Defending your tuning</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial size=2><SPAN class=203105604-24072007>Greetings all
--</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=203105604-24072007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=203105604-24072007>This afternoon I
did a repair tuning on a Yamaha C3. By repair I mean that the owner of the
piano felt that the tuning from the previous tuner, two months ago, left
a lot to be desired. Once I checked it out I had to agree. Anyway, I tune the
piano up and make it all right again and the owner sits down and plays it a
bit when I'm done and complains that the treble, especially the area around
sixth octave, is sharp. OK, I pull out my trusty Reyburn Cybertuner and double
check the tuning, and it's right on. Just to make sure, I put the ETD away and
do aural checks all the way up from about F5. Everything checks out good, but
the owner still insists that it's sharp. Since he's not complaining about
every single treble note, but just a half dozen or so, I strip mute the treble
and work with him on each note that he is unhappy with. Doing a number of
checks, including some of his, I get to a point where I just can't make the
note any flatter and still claim the piano is in tune. I'm bringing notes down
so flat that they are full of fast beats and the octave is just ruined, and
he's still complaining that they sound flat. By this time I've disagreed with
him enough that he's starting to, (finally), question his own perception. I
suggest we leave it where it is and when I come back for the next tuning I
will make a point of reducing the amount of stretch in the treble to as
close to nothing as I can make it. He says OK.</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=203105604-24072007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=203105604-24072007>Rather than go
through this again, as well as learn from the experience, I'm looking for ways
to work with a customer who is obviously hearing incorrectly but who I,
nevertheless, want to satisfy. Today's question: How do you defend a tuning
that you know, and can prove, is correct when the customer says it is
not?</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN
class=203105604-24072007></SPAN></FONT> </DIV>
<DIV><FONT face=Arial size=2><SPAN class=203105604-24072007>-- Geoff
Sykes</SPAN></FONT></DIV>
<DIV><FONT face=Arial size=2><SPAN class=203105604-24072007>-- Los
Angeles</SPAN></FONT></DIV></BLOCKQUOTE></BODY></HTML>