<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.6000.16481" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff"> <DIV dir=ltr align=left><SPAN class=375163101-01082007><FONT face="Comic Sans MS" color=#000080 size=3>Actually, I have had several folks try out our pianos, like them, and then purchase the "same" piano from some internet vendor. They saved a few hundred. Then, when their "same" piano ends up not playing or sounding like those we've carefully prepped, they come here wanting us to make their new piano play and sound just like ours do. Oh, yes, and shouldn't that all be done under warranty at no charge to them?</FONT></SPAN></DIV> <DIV dir=ltr align=left><SPAN class=375163101-01082007><FONT face="Comic Sans MS" color=#000080 size=3></FONT></SPAN> </DIV> <DIV dir=ltr align=left><SPAN class=375163101-01082007><FONT face="Comic Sans MS" color=#000080 size=3>We've taken the position of doing the work at our normal retail field rates (no takers yet) or referring them back to the selling dealer.</FONT></SPAN></DIV> <DIV dir=ltr align=left><SPAN class=375163101-01082007><FONT face="Comic Sans MS" color=#000080 size=3></FONT></SPAN> </DIV> <DIV dir=ltr align=left><SPAN class=375163101-01082007><FONT face="Comic Sans MS" color=#000080 size=3>Regards,</FONT></SPAN></DIV> <DIV dir=ltr align=left><SPAN class=375163101-01082007><FONT face="Comic Sans MS" color=#000080 size=3></FONT></SPAN> </DIV> <DIV dir=ltr align=left><SPAN class=375163101-01082007><FONT face="Comic Sans MS" color=#000080 size=3>Del</FONT></SPAN></DIV><BR> <BLOCKQUOTE dir=ltr style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000080 2px solid; MARGIN-RIGHT: 0px"> <DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left> <HR tabIndex=-1> <FONT face=Tahoma size=2><B>From:</B> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B>VOCE88@aol.com<BR><B>Sent:</B> July 31, 2007 6:04 PM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Re: Internet Piano Sales<BR></FONT><BR></DIV> <DIV></DIV> <DIV> <DIV>In a message dated 7/31/2007 12:11:30 PM Eastern Daylight Time, nathan@hammondpianoacoustics.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT face=Arial>am interested to know if anyone has serviced pianos which were purchased through any of the following web sites.<BR>namebrand-pianos.com, ornate-pianos.com, <BR>worldofsteinways.com, cheap-pianos.com<BR>>What is the quality of workmanship for repairs and rebuilds with these instruments?<BR>>How would you rate customer satisfaction?<BR><BR>Thanks!<BR>Nathan Hammond</FONT></BLOCKQUOTE></DIV> <DIV>Nathan,</DIV> <DIV> </DIV> <DIV>It goes without saying that anyone who would choose a piano from a picture on their computer is, by definition, a pretty undiscerning customer. </DIV> <DIV> </DIV> <DIV>If we agree on that then there is little for them to complain about. Sorry if that sounds jaded, but if someone does not take the time to educate themselves and simply buys a picture, I suppose they will wind up with a nice looking piano. If that is their goal, they won't be asking for much service anyway.</DIV> <DIV> </DIV> <DIV>Rich Galassini</DIV><BR><BR><BR> <DIV><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> Get a sneak peek of the all-new <A title=http://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF00020000000982 href="http://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF00020000000982" target=_blank>AOL.com</A>.</FONT></DIV></BLOCKQUOTE></BODY></HTML>