<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2745.2800" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff"> <DIV> <DIV>In a message dated 7/31/2007 12:11:30 PM Eastern Daylight Time, nathan@hammondpianoacoustics.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT face=Arial>am interested to know if anyone has serviced pianos which were purchased through any of the following web sites.<BR>namebrand-pianos.com, ornate-pianos.com, <BR>worldofsteinways.com, cheap-pianos.com<BR>>What is the quality of workmanship for repairs and rebuilds with these instruments?<BR>>How would you rate customer satisfaction?<BR><BR>Thanks!<BR>Nathan Hammond</FONT></BLOCKQUOTE></DIV> <DIV>Nathan,</DIV> <DIV> </DIV> <DIV>It goes without saying that anyone who would choose a piano from a picture on their computer is, by definition, a pretty undiscerning customer. </DIV> <DIV> </DIV> <DIV>If we agree on that then there is little for them to complain about. Sorry if that sounds jaded, but if someone does not take the time to educate themselves and simply buys a picture, I suppose they will wind up with a nice looking piano. If that is their goal, they won't be asking for much service anyway.</DIV> <DIV> </DIV> <DIV>Rich Galassini</DIV><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">Get a sneak peek of the all-new <A title="http://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF00020000000982" href="http://discover.aol.com/memed/aolcom30tour/?ncid=AOLAOF00020000000982" target="_blank">AOL.com</A>.</FONT></DIV></BODY></HTML>