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<DIV><FONT face=Arial size=2>Hmm,</FONT></DIV>
<DIV><FONT face=Arial size=2>never stated that I wanted to. Don't know how
you jumped to that conclusion. Perhaps you might want to read the post
again... If you have never had to tell someone that they have a piano
that's not tunable you should probably have never responded to this post.
Its good to know that you care how ever.</FONT></DIV>
<BLOCKQUOTE
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=toddpianoworks@yahoo.com
href="mailto:toddpianoworks@yahoo.com">Matthew Todd</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 10, 2007 5:53
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: What to tell clients</DIV>
<DIV><FONT face=Arial size=2></FONT><FONT face=Arial size=2></FONT><BR></DIV>
<DIV>And why would we want to tune pianos that are not tunable?</DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV>Matthew<BR><BR><B><I>Shawn Brock <<A
href="mailto:shawn_brock@comcast.net">shawn_brock@comcast.net</A>></I></B>
wrote:</DIV>
<BLOCKQUOTE class=replbq
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Chris:
I get that question a lot. My standard answer is almost always the <BR>same.
Well(insert 2 seconds of silence here) it did need a tuning. This <BR>lets
me out of the question and is an honest answer with out getting into <BR>all
the details. The worse thing ever is when you go to tune a piano that's
<BR>no longer tunable. I wish I could find an answer for that problem that
<BR>would not leave the customer unhappy. Luckily I have not found myself in
<BR>that situation except for one time. After that one time I learned to ask
<BR>all questions possible and some times listen to the piano over the
phone. <BR>Man what a bad day that was! So if you come up with a statement
that is <BR>good for untunable pianos please let me know!<BR>----- Original
Message ----- <BR>From: "Chris R." <RPSVT@JUNO.COM><BR>To:
<PIANOTECH@PTG.ORG><BR>Sent: Thursday, August 09, 2007 3:11 PM<BR>Subject:
What to tell clients<BR><BR><BR>><BR>><BR>> Lately, after
completing a tuning, clients are asking me "How bad <BR>> was it?" This
seems like a simple question, but how do I tell them that <BR>> it
sounded disgusting, without implying they had a bad instrument? And on
<BR>> the other hand if it sounded fairly good, how do I tell them that I
hardly <BR>> had to move it, without implying my tuning wasn't really
needed. This is <BR>> what goes through my mind as I fumble to answer.
What are your thoughts?<BR>><BR>> Respectfully,<BR>> Chris
Rawson,CPT,RPT<BR>> www.key-leveling.com<BR>><BR>><BR>>
<BR><BR><BR></BLOCKQUOTE><BR><BR><BR>
<DIV align=left><STRONG><EM><FONT color=#ff0000>MATTHEW
TODD</FONT></EM></STRONG></DIV>
<DIV align=left><FONT
color=#c00000><STRONG><EM>Minister</EM></STRONG><STRONG><EM> of Music and
Worship</EM></STRONG></FONT></DIV>
<DIV align=left><STRONG><EM><FONT color=#c00000>First Baptist
Church</FONT></EM></STRONG></DIV>
<DIV align=left><EM><STRONG>1935 25th
Street</STRONG></EM><BR><STRONG><EM>Florence, OR
97439<BR></EM></STRONG><STRONG><EM>541-997-7660</EM></STRONG></DIV>
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