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<DIV>Shawn:</DIV>
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<DIV>When I have to condemn a piano, I tell the customer about the lives of pianos, and how this piano has lived it's useful life, but has reached its end (barring sentimental restoration). I have found in 30+ years that I have never once charged a client for this information. I just can't do it. I know it's probably un-business-like, but I can't tell someone that their piano is dead in one breath and in the next ask for money, even though it's professional information. </DIV>
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<DIV>Paul</DIV>
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<DIV><STRONG>"If you want to know the truth, stop having opinions" (Chinese fortune cookie)</STRONG></DIV></DIV>
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<DIV>In a message dated 08/10/07 22:17:52 Central Daylight Time, shawn_brock@comcast.net writes:</DIV>
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<DIV><FONT face=Arial size=2>Hmm,</FONT></DIV>
<DIV><FONT face=Arial size=2>never stated that I wanted to. Don't know how you jumped to that conclusion. Perhaps you might want to read the post again... If you have never had to tell someone that they have a piano that's not tunable you should probably have never responded to this post. Its good to know that you care how ever.</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=mailto:toddpianoworks@yahoo.com href="mailto:toddpianoworks@yahoo.com" alt="mailto:toddpianoworks@yahoo.com">Matthew Todd</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=mailto:pianotech@ptg.org href="mailto:pianotech@ptg.org" alt="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Friday, August 10, 2007 5:53 PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: What to tell clients</DIV>
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<DIV>And why would we want to tune pianos that are not tunable?</DIV>
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<DIV>Matthew<BR><BR><B><I>Shawn Brock <<A title=mailto:shawn_brock@comcast.net href="mailto:shawn_brock@comcast.net" alt="mailto:shawn_brock@comcast.net">shawn_brock@comcast.net</A>></I></B> wrote:</DIV>
<BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid">Chris: I get that question a lot. My standard answer is almost always the <BR>same. Well(insert 2 seconds of silence here) it did need a tuning. This <BR>lets me out of the question and is an honest answer with out getting into <BR>all the details. The worse thing ever is when you go to tune a piano that's <BR>no longer tunable. I wish I could find an answer for that problem that <BR>would not leave the customer unhappy. Luckily I have not found myself in <BR>that situation except for one time. After that one time I learned to ask <BR>all questions possible and some times listen to the piano over the phone. <BR>Man what a bad day that was! So if you come up with a statement that is <BR>good for untunable pianos please let me know!<BR>----- Original Message ----- <BR>From: "Chris R." <RPSVT@JUNO.COM><BR>To: <PIANOTECH@PTG.ORG><BR>Sent: Thursday, August 09, 2007 3:11 PM<BR>Subject: What to tell clients<BR><BR><BR>><BR>><BR>> Lately, after completing a tuning, clients are asking me "How bad <BR>> was it?" This seems like a simple question, but how do I tell them that <BR>> it sounded disgusting, without implying they had a bad instrument? And on <BR>> the other hand if it sounded fairly good, how do I tell them that I hardly <BR>> had to move it, without implying my tuning wasn't really needed. This is <BR>> what goes through my mind as I fumble to answer. What are your thoughts?<BR>><BR>> Respectfully,<BR>> Chris Rawson,CPT,RPT<BR>> www.key-leveling.com<BR>><BR>><BR>> <BR><BR><BR></BLOCKQUOTE><BR><BR><BR>
<DIV align=left><STRONG><EM><FONT color=#ff0000>MATTHEW TODD</FONT></EM></STRONG></DIV>
<DIV align=left><FONT color=#c00000><STRONG><EM>Minister</EM></STRONG><STRONG><EM> of Music and Worship</EM></STRONG></FONT></DIV>
<DIV align=left><STRONG><EM><FONT color=#c00000>First Baptist Church</FONT></EM></STRONG></DIV>
<DIV align=left><EM><STRONG>1935 25th Street</STRONG></EM><BR><STRONG><EM>Florence, OR 97439<BR></EM></STRONG><STRONG><EM>541-997-7660</EM></STRONG></DIV>
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