<div>Upon reflection(I think better as I tune) I realized I didn't give a complete answer yesterday. </div> <div>I almost always educate, probably telling the customer and demonstrating(pianos make a wonderful visual aid and demonstrator)more than they wish to know. The important thing to do is watch for that telltale glazed look in the eye, then stop and explain that even after___years in the business I'm still excited about pianos and I just get carried away! If you educate them they will know what to look/listen for. If you rush in the door zip thru the tuning grab the check and rush out again, they may not remember your name next time!! <br><br> </div> <div><span class="gmail_quote">On 8/9/07, <b class="gmail_sendername">Chris R.</b> <<a href="mailto:rpsvt@juno.com">rpsvt@juno.com</a>> wrote:</span> <blockquote class="gmail_quote" style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid"><br><br>        Lately, after completing a tuning, clients are asking me "How bad was it?"  This seems like a simple question, but how do I tell them that it sounded disgusting, without implying they had a bad instrument?  And on the other hand if it sounded fairly good, how do I tell them that I hardly had to move it, without implying my tuning wasn't really needed.  This is what goes through my mind as I fumble to answer.  What are your thoughts? <br><br>Respectfully,<br>Chris Rawson,CPT,RPT<br><a href="http://www.key-leveling.com">www.key-leveling.com</a><br><br><br></blockquote></div><br><br clear="all"><br>-- <br>Michael Magness<br>Magness Piano Service<br>608-786-4404 <br><a href="http://www.IFixPianos.com">www.IFixPianos.com</a><br>email <a href="mailto:mike@ifixpianos.com">mike@ifixpianos.com</a>