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<DIV><FONT face=Arial size=2>If I got a bill from someone and was charged for 18
unexplained minutes, I would have some questions. I think your charges will
appear inconsistent if done in this manner. A better way to compensate for
experience and training value is simply to have an appropriate billing rate. An
appropriate billing rate will fairly compensate you for your expertise,
experience and training and your invoices will be consistent and easily
understood/explained.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>Terry Farrell</FONT></DIV>
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style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"> </DIV>
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<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Here’s another one of
those fixes that you learn at great cost. So how do you charge for the next
one? Now that you know to look there the next one will only take you 10
minutes instead of 90. But you can’t just charge for the 10 minutes. You
should recoup your initial investment of time. You’ll probably only run across
5 of these in your entire career (I’ve only seen one maybe two in 25 years).
So that is 90/5=18, 18 minutes have to be added on to the 10 minutes it takes
you the next 5 times to recover your investment of time in learning this fix.
In other words, to be profitable in the long term, you must charge for 28
minutes the next 5 times you do this repair instead of the actual 10 that it
takes you. <o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><U1:PERSONNAME u2:st="on"><FONT face="Times New Roman"
color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy">Dean
May</U1:PERSONNAME></SPAN></FONT></P></DIV></BLOCKQUOTE></BODY></HTML>