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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>Here’s another one of those fixes
that you learn at great cost. So how do you charge for the next one? Now that
you know to look there the next one will only take you 10 minutes instead of
90. But you can’t just charge for the 10 minutes. You should recoup your
initial investment of time. You’ll probably only run across 5 of these in
your entire career (I’ve only seen one maybe two in 25 years). So that is
90/5=18, 18 minutes have to be added on to the 10 minutes it takes you the next
5 times to recover your investment of time in learning this fix. In other
words, to be profitable in the long term, you must charge for 28 minutes the
next 5 times you do this repair instead of the actual 10 that it takes you. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
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<p class=MsoAutoSig><b><font size=6 color=navy face="Bradley Hand ITC"><span
style='font-size:22.0pt;font-family:"Bradley Hand ITC";color:navy;font-weight:
bold'>Dean</span></font></b><font color=navy><span style='color:navy'><o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><u1:PersonName u2:st="on"><font
size=3 color=navy face="Times New Roman"><span style='font-size:12.0pt;
color:navy'>Dean May</u1:PersonName>
cell 812.239.3359 <o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><font size=3
color=navy face="Times New Roman"><span style='font-size:12.0pt;color:navy'>PianoRebuilders.com
812.235.5272 <o:p></o:p></span></font></p>
<p class=MsoAutoSig style='margin:0in;margin-bottom:.0001pt'><u1:place u2:st="on"><u1:City u2:st="on"><st1:place
w:st="on"><st1:City w:st="on"><font size=3 color=navy face="Times New Roman"><span
style='font-size:12.0pt;color:navy'>Terre Haute</span></font></st1:City><font
color=navy><span style='color:navy'></u1:City> <u1:State u2:st="on"><st1:State
w:st="on">IN</u1:State></st1:State> <u1:PostalCode u2:st="on"><st1:PostalCode
w:st="on">47802</u1:PostalCode></st1:PostalCode></span></font></st1:place></u1:place><o:p></o:p></p>
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<p class=MsoNormal><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial'>----- Original Message ----- <o:p></o:p></span></font></p>
</div>
<div style='font-color:black'>
<p class=MsoNormal style='background:#E4E4E4'><b><font size=2 face=Arial><span
style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From:</span></font></b><font
size=2 face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:tvaktvak@sbcglobal.net" title="tvaktvak@sbcglobal.net">Tom Sivak</a>
<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>To:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> <a
href="mailto:mwisner@earthlink.net" title="mwisner@earthlink.net">Mark Wisner</a>
; <a href="mailto:pianotech@ptg.org" title="pianotech@ptg.org">Pianotech List</a>
<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Sent:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Thursday, August
16, 2007 9:10 PM<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><b><font size=2 face=Arial><span style='font-size:10.0pt;
font-family:Arial;font-weight:bold'>Subject:</span></font></b><font size=2
face=Arial><span style='font-size:10.0pt;font-family:Arial'> Re: squeaky,
creaky pedal puzzler---SOLVED!<o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'><o:p> </o:p></span></font></p>
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<p class=MsoNormal><em><b><i><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-weight:bold'>Mark Wisner <<a
href="mailto:mwisner@earthlink.net">mwisner@earthlink.net</a>></span></font></i></b></em>
wrote:<o:p></o:p></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Action bracket moving on the stud or bolt.<o:p></o:p></span></font></p>
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<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Mark Wisner<o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>This was basically it. The problem was that the bolt that you
attach the action to (at the top) was too high in the treble. Every time
you raised the damper lift rod with the pedal, the action would torque with the
upward pressure, and when you released the pedal, it would make that creaky
sound. I noticed that when the action was bolted in place, I could take
hold of the far right action bracket and move it in and out. I originally
thought there were loose screws on the action rails but this proved to not be
the case. It was actually the entire action that moved upward when the
pedal was depressed.<br>
<br>
The solution was to lower the bolt, (I used a hammer to bend it downward
slightly) so that it held the action in place more firmly and the creak went
away. <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>I'm surprised at how many of you were either very close or on the
money. As I solved this one, I came across so many things that seemed
like they were probably the cause, and eliminating each one finally led me to
examine the fit of the action in the piano. But I never heard of this one
before. <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Hey, I'm just happy I figured it out and was able to satisfy the
customer. The bill for eliminating this squeak? (90 minutes @
$...?) <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>This was a piano that I sold to this client. The sale
included a free tuning in the home and a guarantee. I don't mind.
Nine times out of ten a drop of Protek and I go home. So this time it
took a little longer. She offered to pay me but I refused. Having
the problem solved, I can look back on it and say I enjoyed the
challenge. And I was able to find a few other little problems along the
way and solve them before they created any more trouble down the line.<o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Thanks for your responses. <o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'> <o:p></o:p></span></font></p>
</div>
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<p class=MsoNormal><font size=3 face="Times New Roman"><span style='font-size:
12.0pt'>Tom S<o:p></o:p></span></font></p>
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