<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16525" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Matthew: I would make a phone call and explain the situation. Leaving a note is a very haphazard way of communicating, and you never know how long it will be before the note is discovered. The personal touch is usually the best.</FONT></DIV> <DIV><FONT face=Arial size=2>Good luck,</FONT></DIV> <DIV><FONT face=Arial size=2>Patrick C. Poulson<BR>Registered Piano Technician<BR>Piano Technicians Guild</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=toddpianoworks@yahoo.com href="mailto:toddpianoworks@yahoo.com">Matthew Todd</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, September 10, 2007 9:07 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Proper Procedure</DIV> <DIV><BR></DIV> <DIV>Hello everyone,</DIV> <DIV> </DIV> <DIV>I am the pianist for a broadway musical in the town where I live.  We are meeting for rehearsals at a local Methodist church.  Anyway, on one of the keys on the piano there is definitely missing the front rail bushing.  Everytime I play the note, I hear "clunk".</DIV> <DIV> </DIV> <DIV>What do you all suggest the proper procedure would be to get in touch with someone about having it fixed?  Should I just try and make a phone call over there one day and explain the situation, and see if I can come over to repair the problem?  Or maybe leave a note on the piano in hopes that the pianist gets it.</DIV> <DIV> </DIV> <DIV> </DIV> <DIV>Thanks guys</DIV> <DIV>Matthew</DIV> <P> <HR SIZE=1> Catch up on <A href="http://us.rd.yahoo.com/tv/mail/tagline/falltv/evt=47093/*http://tv.yahoo.com/collections/3658 ">fall's hot new shows</A> on Yahoo! TV. Watch previews, get listings, and more! </BLOCKQUOTE></BODY></HTML>