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<DIV>In a message dated 9/14/2007 11:18:32 P.M. Eastern Daylight Time,
rnossaman@cox.net writes:</DIV>
<BLOCKQUOTE style="PADDING-LEFT: 0px; MARGIN-LEFT: 0px"><FONT
style="BACKGROUND-COLOR: transparent" face=Arial color=#000000
size=2><STRONG><EM><U>how do you break the news to the owner that <BR>their
piano is the Antichrist, and you'll be charging more for <BR>the inconvenience
than you quoted </U></EM></STRONG></FONT></BLOCKQUOTE></DIV>
<DIV>First of all, I quote a range, not an exact price. This gives me
wiggle room. Then I tell them the pins are very tight, making tuning
difficult. The job takes longer, and I need to charge more as a
result. I get paid extra for the extra work. I charged the store
extra for warranty tunings with tight pins as well, BTW. In
extreme cases, where I've ended up with a sore arm or shoulder due to tight
pins, the customer gets tagged "don't tune again" on my list. If they do
call me back, I politely decline, as I did on one the other week.
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<DIV> </DIV>
<DIV><FONT lang=0 face=Arial size=2 FAMILY="SANSSERIF" PTSIZE="10">Bob Maret,
RPT<BR>Piano Technician<BR></FONT></DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">See what's new at <A title="http://www.aol.com?NCID=AOLCMP00300000001170" href="http://www.aol.com?NCID=AOLCMP00300000001170" target="_blank">AOL.com</A> and <A title="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" href="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" target="_blank">Make AOL Your Homepage</A>.</FONT></DIV></BODY></HTML>