<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> </head> <body bgcolor="#ffffff" text="#000000"> You were misinformed. The current Service manual states: <big>Within 1–4 grams rotating friction with minimal side play on all action centers. The use of a gram gauge applied to the flange is a preferred method for taking friction measurements. Steinway makes no recommendation as to the number of times a hammer is supposed to swing.</big> Steinway treats their center cloth with teflon and claims thereby to allow for lower friction while retaining the requisite firmness. Still, 20 swings is probably way too loose. That being said I have encountered pinning problems in all brands of parts from time to time, and have come o the conclusion that even the best manufacturers struggle with this issue, and always have. In fact, I think that there's a good argument to be made for treating all action center friction in new parts as suspect unless checked and proven to be otherwise. Careful repinning of new (or relatively new) centers has become something I do more and more as part of my normal parts replacement procedure. - Mark David Love wrote: <blockquote cite="mid:%3C000201c82151$d5028980$6401a8c0@DFCX0Y11%3E" type="cite"> <pre wrap="">It should be a warranty issue. Unfortunately, I have been advised that the acceptable pinning friction on a new Steinway is .1 - 4 grams. Whether or not they will cover it is another issue. Twenty swings is too loose. David Love <a class="moz-txt-link-abbreviated" href="mailto:davidlovepianos@comcast.net">davidlovepianos@comcast.net</a> <a class="moz-txt-link-abbreviated" href="http://www.davidlovepianos.com">www.davidlovepianos.com</a> -----Original Message----- From: <a class="moz-txt-link-abbreviated" href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a class="moz-txt-link-freetext" href="mailto:pianotech-bounces@ptg.org">mailto:pianotech-bounces@ptg.org</a>] On Behalf Of David Renaud Sent: Wednesday, November 07, 2007 6:54 AM To: Pianotech Subject: New Stein. A loose hammer flanges Steinway A is less then 1 year old. Rep. problem, on fast playing, trills some note fail. regulation is technically correct by specs. 20 swings plus on hammer flanges. Rep. springs are loose enough not to cause jumping hammers. Not tight enough to support the window. Tightening the spring even very little makes the hammer jump. Blown out flanges make for a very small window of opportunity for the rep spring to interact properly. Questions 1) Should the flanges blow out so quickly.....or rather is this common on the new Steinway. Note: this is a serious player that can really play difficult material. 2) Should this be a warranty issue, or is this considered grey area to negotiate with the store. 3) When examining pinning issues. What effect on touch, response, rep. would you expect from other pinning issues....loose wippen, rep lever, jack. I do not normally look at these, but in this case I think I should investigate deeper. Thank You David Renaud Be smarter than spam. See how smart SpamGuard is at giving junk email the boot with the All-new Yahoo! Mail. Click on Options in Mail and switch to New Mail today or register for free at <a class="moz-txt-link-freetext" href="http://mail.yahoo.ca">http://mail.yahoo.ca</a> </pre> </blockquote> </body> </html>