<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff"> <DIV> <DIV><FONT size=2><SPAN lang=EN-ZA style="FONT-SIZE: 11pt"><FONT face=Arial><FONT size=3>Kallie Swanepoel writes:</FONT></FONT></SPAN></FONT></DIV> <DIV><FONT size=2><SPAN lang=EN-ZA style="FONT-SIZE: 11pt"><FONT face=Arial></FONT></SPAN></FONT> </DIV> <DIV><FONT size=2><SPAN lang=EN-ZA style="FONT-SIZE: 11pt"><FONT face=Arial>....Do you think I should start supplying chairs with the rental pianos?</FONT></SPAN></FONT></DIV></DIV> <DIV><FONT face="Bookman Old Style"></FONT> </DIV> <DIV><FONT face="Bookman Old Style">Kallie,</FONT></DIV> <DIV><FONT face="Bookman Old Style"></FONT> </DIV> <DIV><FONT face="Bookman Old Style">It's purely a business decision, and depends upon your local market conditions. Do you expect expensive damage to the chairs or benches? If so, it's a matter of weighing how much that will cost you, plus the capital cost of sturdy chairs or benches; versus the loss of business you have reported due to not supplying them. </FONT></DIV> <DIV><FONT face="Bookman Old Style"></FONT> </DIV> <DIV><FONT face="Bookman Old Style">Bob Davis</FONT></DIV><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">See what's new at <A title="http://www.aol.com?NCID=AOLCMP00300000001170" href="http://www.aol.com?NCID=AOLCMP00300000001170" target="_blank">AOL.com</A> and <A title="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" href="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" target="_blank">Make AOL Your Homepage</A>.</FONT></DIV></BODY></HTML>