<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 12pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff"> <DIV> <DIV>In a message dated 11/12/2007 5:51:58 AM Pacific Standard Time, kccs@netralink.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"> <P class=MsoNormal><SPAN style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Before I started with the piano rentals, a local colleague told me that he also does piano rentals, and that he used supply benches, but he had experiences of benches that got lost.</SPAN></P></BLOCKQUOTE></DIV> <DIV><FONT face="Bookman Old Style"> <DIV><FONT face="Bookman Old Style"> <DIV>1) At minimum, your contract with the customer should include provisions for damage other than routine wear and tear, without limiting your liability to the amount of any deposit you want to charge. This also means that the contract needs to state a full value for the piano you would be happy with in case of total loss, like if they take it to the family picnic in the rain or something.</DIV> <DIV> </DIV>2) If you charge a deposit, they get it back within some small number of days after you get the piano (and bench) back in good condition.</FONT></DIV> <DIV> </DIV></FONT></DIV> <DIV><FONT face="Bookman Old Style">Again, local market forces will dictate what conditions you can impose without scaring away business, but I think any less than the above puts an unnecessary amount of the risk on your shoulders.</FONT></DIV> <DIV><FONT face="Bookman Old Style"></FONT> </DIV> <DIV><FONT face="Bookman Old Style">Bob Davis</FONT></DIV><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">See what's new at <A title="http://www.aol.com?NCID=AOLCMP00300000001170" href="http://www.aol.com?NCID=AOLCMP00300000001170" target="_blank">AOL.com</A> and <A title="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" href="http://www.aol.com/mksplash.adp?NCID=AOLCMP00300000001169" target="_blank">Make AOL Your Homepage</A>.</FONT></DIV></BODY></HTML>