<HTML> <HEAD> <TITLE>Steinway action noise</TITLE> </HEAD> <BODY> Dear Greg and all- This was a problem in the late 90’s to early 2000’s with new  Steinway models. It was usually corrected with a combination  of shimming the top half of the rep flange out more ,  relieving the touching portions of the jack / hammer flange and making sure that after touch was not excessive. I would have to agree with Ed though, that this rep looks WAY too far toward the player. David C. Brown Arizona State University School of Music Piano Technician 1-480-965-6760 david.c.brown.2@asu.edu </BODY> </HTML>