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<DIV dir=ltr align=left><SPAN class=584581015-04122007><FONT face=Arial
color=#0000ff>Before knowing the lady's abilities, I asked the man if he would
consider a Yamaha U1 which is supposed to be "good"- and since the one selling
it is arguably the best rebuilder in town, I would trust anything he
said...... The guy spent all the time I was
working, up on the computer. At one point he came down and said he found a U1
for half the price, in Atlanta,
Georgia..................
Uh, he had heard a little about that "grey market" stuff, but still, "half the
price"..................... So, I guess it's time to wake up and let
him live with his own choices. After all, he knew how she played, and he says
he's a retired engineer........ DUH.
</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=584581015-04122007><FONT face=Arial
color=#0000ff></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=584581015-04122007><FONT face=Arial
color=#0000ff>thanks for encouraging words. They were gold for this
day.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=584581015-04122007><FONT face=Arial
color=#0000ff>les</FONT></SPAN></DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
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<FONT face=Tahoma><B>From:</B> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B>Diane
Hofstetter<BR><B>Sent:</B> Tuesday, December 04, 2007 1:19 AM<BR><B>To:</B>
pianotech@ptg.org<BR><B>Subject:</B> Stumped<BR></FONT><BR></DIV>
<DIV></DIV><BR><!--beginarticle--><PRE>You can't afford to identify too emotionally with
the customer here. When you want to do more than
you can, they wonder why you don't. If you are
kind but firm about the situation, they put the
blame where it belongs ( not on you ).
Andrew Anderson</PRE><PRE> </PRE><PRE>Incredibly well said! I think I will frame those words for when I need them, Thank you, Andrew.</PRE><PRE>Diane
<BR>Diane Hofstetter</PRE><BR>
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