<WBR>There comes a time during our visit in a customer's home when there is, what is called, a "Moment of Truth". This is the moment the customer decides whether or not to have you back to tune her piano again. Exactly what or when that moment is will be different with every customer, and every time we visit that customer.  <br> <br> That moment of truth might not have anything to do with how well we tuned the piano. It might be asking to use the bathroom. But it could also be the way we look, or say good morning, or how we react to the piano, or the cat, or any number of things we do and say while we are in the customer's home. <br> <br> All we can do is be on our best behavior and present ourselves as professionally as possible. Then, maybe, if we did everything right, the customer might ask us to come back again.  <br> <br> <div style="CLEAR: both">Willem (Wim) Blees, RPT<br> Piano Tuner/Technician<br> Honolulu, HI<br> Author of <br> The Business of Piano Tuning<br> available from Potter Press<br> www.pianotuning.com</div> <div id=AOLMsgPart_2_ae256552-edc9-4ea7-bf68-7c89179a8d0d> <div align=left> </div> </div> <div class="AOLPromoFooter"> <hr style="margin-top:10px;" /> More new features than ever. Check out the new <a href="http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp00050000000003" target="_blank">AOL Mail</a>!<br/> </div>