<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:st1="urn:schemas-microsoft-com:office:smarttags" xmlns="http://www.w3.org/TR/REC-html40"> <head> <meta http-equiv=Content-Type content="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PlaceName"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PlaceType"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"/>  <style>  </style> </head> <body lang=EN-US link=blue vlink=blue> <div class=Section1> I send out the email below using mail merge every month to about 30-50 people and usually get 10 or so responses. It’s worth it to me as it is really easy to do and costs nothing. I figure the time saved by not having to call and make appointments more than offsets the $4 discount. I also hit them with a post card. If they don’t respond to either it still brings it to their attention so that if I do reach them on the phone they’ve been thinking about it and often they’ll tell me they have been intending to make the call, so I figure anything you can do to soften them up for the call is good. <o:p></o:p> <o:p> </o:p> <div> Dean<o:p></o:p> <u1:PersonName u2:st="on">Dean May</u1:PersonName>             cell 812.239.3359 <o:p></o:p> PianoRebuilders.com   812.235.5272 <o:p></o:p> <u1:place u2:st="on"><u1:City u2:st="on"><st1:place w:st="on"><st1:City w:st="on">Terre Haute</st1:City></u1:City> <u1:State u2:st="on"><st1:State w:st="on">IN</u1:State></st1:State>  <u1:PostalCode u2:st="on"><st1:PostalCode w:st="on">47802</u1:PostalCode></st1:PostalCode></st1:place></u1:place><o:p></o:p> </div> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center tabindex=-1> </div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Willem Blees Sent: Sunday, December 16, 2007 8:38 PM To: Pianotech@ptg.org Subject: E-mailing reminders<o:p></o:p> </div> <o:p> </o:p> Does anyone e-mail tuning reminder notices to customers? What kind of results do you get? How do you set up your "system"?<o:p></o:p> <div> Willem (Wim) Blees, RPT Piano Tuner/Technician <st1:place w:st="on"><st1:City w:st="on">Honolulu</st1:City>, <st1:State w:st="on">HI</st1:State></st1:place> Author of The Business of Piano Tuning available from Potter Press www.pianotuning.com<o:p></o:p> </div> <div> <div class=MsoNormal align=center style='text-align:center'> <hr size=2 width="100%" align=center> </div> Willem Blees<o:p></o:p> 75 Lincoln Dr<o:p></o:p> Bloomsingfield IN 46555<o:p></o:p> <o:p> </o:p> Hi Wim,<o:p></o:p> <o:p> </o:p> It is time again for your piano to be tuned. By using this email to remind you, we don’t interrupt your dinner with a ringing telephone and it saves us time trying to catch you at home.<o:p></o:p> <o:p> </o:p> Our records show that your piano was last tuned on 12/16/2004. As a special incentive for you to take advantage of this reminder, we are offering $4 off our normal tuning price if you respond within the next 30 days to schedule a tuning appointment by email. The normal tuning price inside of <st1:place w:st="on"><st1:PlaceName w:st="on">Vigo</st1:PlaceName> <st1:PlaceType w:st="on">County</st1:PlaceType></st1:place> is $XXX and out of county it is $XXX.<o:p></o:p> <o:p> </o:p> Here is how it works: just click the reply button in your email reader and tell us your preference for an appointment time, what day of the week and whether you need a morning or an afternoon appointment. Try to give us at least two options. We will then email you back with a firm appointment time.<o:p></o:p> <o:p> </o:p> If this is too high tech for you, call us the old-fashioned way at (812) 235-5272, or (800) 776-4912. Mention that you are responding to this email alert to get your $4 discount.<o:p></o:p> <o:p> </o:p> Have a great day!<o:p></o:p> <o:p> </o:p> </div> </div> </body> </html>