<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v =
"urn:schemas-microsoft-com:vml" xmlns:o =
"urn:schemas-microsoft-com:office:office" xmlns:w =
"urn:schemas-microsoft-com:office:word" xmlns:st1 =
"urn:schemas-microsoft-com:office:smarttags"><HEAD>
<META http-equiv=Content-Type content="text/html; charset=us-ascii">
<META content="MSHTML 6.00.6000.16587" name=GENERATOR><!--[if !mso]>
<STYLE>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</STYLE>
<![endif]--><o:SmartTagType name="PostalCode"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType
name="State"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType
name="City"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType
name="place"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><o:SmartTagType
name="PersonName"
namespaceuri="urn:schemas-microsoft-com:office:smarttags"></o:SmartTagType><!--[if !mso]>
<STYLE>
st1\:*{behavior:url(#default#ieooui) }
</STYLE>
<![endif]-->
<STYLE>
<!--
/* Font Definitions */
@font-face
        {font-family:Tahoma;
        panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
        {font-family:"Bradley Hand ITC";
        panose-1:3 7 4 2 5 3 2 3 2 3;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
        {margin:0in;
        margin-bottom:.0001pt;
        font-size:12.0pt;
        font-family:"Times New Roman";}
a:link, span.MsoHyperlink
        {color:blue;
        text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
        {color:blue;
        text-decoration:underline;}
p.MsoAutoSig, li.MsoAutoSig, div.MsoAutoSig
        {mso-margin-top-alt:auto;
        margin-right:0in;
        mso-margin-bottom-alt:auto;
        margin-left:0in;
        font-size:12.0pt;
        font-family:"Times New Roman";}
span.EmailStyle17
        {mso-style-type:personal-reply;
        font-family:Arial;
        color:navy;}
@page Section1
        {size:8.5in 11.0in;
        margin:1.0in 1.25in 1.0in 1.25in;}
div.Section1
        {page:Section1;}
-->
</STYLE>
</HEAD>
<BODY lang=EN-US vLink=blue link=blue>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2>Dean, did I read that correctly: you send a thank-you note to every
customer after every appointment? That's very classy! Do you know
that it helps with repeat business, or are you just a classy sorta guy (or
both)? It's a big ROI, if it works.</FONT></SPAN></DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2>VistaPrint has some really good deals on right now: 100 postcards
for free, if you use their graphics and standard layouts (S/H extra but not
exorbitant). I haven't seriously checked out their
cards.</FONT></SPAN></DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2>Annie Grieshop</FONT></SPAN></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #0000ff 2px solid; MARGIN-RIGHT: 0px">
<DIV class=OutlookMessageHeader dir=ltr align=left><FONT face=Tahoma
size=2>-----Original Message-----<BR><B>From:</B> Dean May
[mailto:deanmay@pianorebuilders.com]<BR><B>Sent:</B> Monday, December 17, 2007
12:06 AM<BR><B>To:</B> 'Pianotech List'<BR><B>Subject:</B> RE: E-mailing
reminders<BR><BR></FONT></DIV>
<DIV class=Section1>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial">Having the color
laser is really useful. I use it to print out thank you cards on the same
paper, same size (5.5x8.5) which folded in half makes 5.5x4.25 and that fits
into an invitation envelope. It has a piano graphic on the outside and inside
a picture of me with a preprinted message and contact information at the
bottom. I send one after every tuning appointment with a hand written note.
<o:p></o:p></SPAN></FONT></P>
<P class=MsoNormal><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"><o:p> </o:p></SPAN></FONT></P>
<P class=MsoNormal><U1:PERSONNAME u2:st="on"><FONT face="Times New Roman"
color=navy size=3><SPAN style="FONT-SIZE: 12pt; COLOR: navy">Dean
May</U1:PERSONNAME>
cell 812.239.3359 <o:p></o:p></SPAN></FONT></P>
<DIV>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><FONT face="Times New Roman"
color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy">PianoRebuilders.com
812.235.5272 <o:p></o:p></SPAN></FONT></P>
<P class=MsoAutoSig style="MARGIN: 0in 0in 0pt"><U1:PLACE u2:st="on"><U1:CITY
u2:st="on"><st1:place w:st="on"><st1:City w:st="on"><FONT
face="Times New Roman" color=navy size=3><SPAN
style="FONT-SIZE: 12pt; COLOR: navy">Terre Haute</SPAN></FONT></st1:City><FONT
color=navy><SPAN style="COLOR: navy"></U1:CITY> <U1:STATE
u2:st="on"><st1:State w:st="on">IN</U1:STATE></st1:State> <U1:POSTALCODE
u2:st="on"><st1:PostalCode
w:st="on">47802</U1:POSTALCODE></st1:PostalCode></SPAN></FONT></st1:place></U1:PLACE><o:p></o:p></P></DIV>
<DIV>
<DIV class=MsoNormal style="TEXT-ALIGN: center" align=center><FONT
face="Comic Sans MS" color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"><o:p></o:p></SPAN></FONT> </DIV></DIV></DIV></BLOCKQUOTE></BODY></HTML>