<div>Thanks to all of you who responded. From the information I received it seems that e-mail reminders are not worth the time and effort. And thanks, too, to those who sent your way of reminding customers. </div> <div><br> When I was back in Alabama and St. Louis, I sent out reminder post cards every 6 months and/or 1 year, (depending on what the customer wanted). I also sent out a reminder after 2, 3 and 4 years. It did generate some business, enough to make it worth while, but not too many. I asked the customers to call me for an appointment. I included my e-mail address, and some of them contacted me that way. But most would call me. Customers would put the card on the refrigerator, and would call me 2 -6 months later, stating "I just got your card". <br> <br> Shortly after I moved to Hawaii, I bought the customer list from a widow of tuner who died. He pre-scheduled appointments 6 months or 1 year ahead of time. At first I was reluctant to do that, asking them instead to call me after receiving my reminder post card. But I got so many request, that I figured, what the hell. I now have over 50 appointments scheduled already for this spring and next fall. With all of these customers, I will send them a post card to remind them of the appointment. I've set up a spread sheet with the names, addresses and dates. It's interesting, however, that the customers who are used to pre-schedules actually ask for it. But those who are not used to it have a tendency to reject the idea. <br> <br> The guy who asked me to come here said that customers are not very responsive to being asked to call, even after receiving a reminder card. So I'll have to see how that will work in the next couple of months. I might have to go back to calling people, something I haven't done for a long time. <br> <br> Thanks again to all who responded. <br> </div> <div style="CLEAR: both">Willem (Wim) Blees, RPT<br> Piano Tuner/Technician<br> Honolulu, HI<br> Author of <br> The Business of Piano Tuning<br> available from Potter Press<br> www.pianotuning.com</div> <br> <br> -----Original Message-----<br> From: Willem Blees <wimblees@aol.com><br> To: Pianotech@ptg.org<br> Sent: Sun, 16 Dec 2007 3:38 pm<br> Subject: E-mailing reminders<br> <br> <div id=AOLMsgPart_2_3e6b4f9e-2f78-478f-b520-c388f8ee6ac0><WBR>Does anyone e-mail tuning reminder notices to customers? What kind of results do you get? How do you set up your "system"?<br> <br> <div style="CLEAR: both">Willem (Wim) Blees, RPT<br> Piano Tuner/Technician<br> Honolulu, HI<br> Author of <br> The Business of Piano Tuning<br> available from Potter Press<br> <A href="http://www.pianotuning.com/" target=_blank>www.pianotuning.com</A></div> <div class=AOLPromoFooter> <HR style="MARGIN-TOP: 10px"> More new features than ever. Check out the new <A href="http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp00050000000003" target=_blank>AOL Mail</A>!<br> </div> </div>