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<DIV><FONT face=Arial size=2>Return on investment.</FONT></DIV>
<DIV><FONT face=Arial size=2></FONT> </DIV>
<DIV><FONT face=Arial size=2>br</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=mfarrel2@tampabay.rr.com
href="mailto:mfarrel2@tampabay.rr.com">Farrell</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Tuesday, December 18, 2007 7:53
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: E-mailing reminders</DIV>
<DIV><BR></DIV>
<DIV><FONT face=Arial>Annie - ROI?</FONT></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><FONT
size=3></FONT> </DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2>Dean, did I read that correctly: you send a thank-you note to
every customer after every appointment? That's very classy! Do
you know that it helps with repeat business, or are you just a classy sorta
guy (or both)? It's a big ROI, if it works.</FONT></SPAN></DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2>VistaPrint has some really good deals on right now: 100
postcards for free, if you use their graphics and standard layouts (S/H
extra but not exorbitant). I haven't seriously checked out their
cards.</FONT></SPAN></DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=531501300-18122007><FONT face="Comic Sans MS" color=#0000ff
size=2>Annie Grieshop</FONT></SPAN><FONT face=Arial color=navy size=2><SPAN
style="FONT-SIZE: 10pt; COLOR: navy; FONT-FAMILY: Arial"> </SPAN></FONT><FONT
face="Comic Sans MS" color=#0000ff size=2><SPAN
style="FONT-SIZE: 12pt"><o:p></o:p></SPAN></FONT> </DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>