No surprise at all. Last year The Boston PTG Chapter got Tom Malone of Baldwin Technical Services to give a presentation. While he was happy to give us the corporate spiel, and answer our questions, he was very frank when it came to specifics.
<div>Such as statements like ... "Well, I'm the only piano technician at the factory." And he was not saying that like he was puffing up his chest, but rather that the workers there are trained to do *one* job and not to be curious about what the other guys are doing!
</div><div>And statements like "The SF-7s being made now are really nice! Well, that is, aside from the action ..."</div><div>He also indicated it was a complete waste of time to order any replacement parts direct from Baldwin; "you'll get the same parts and better service from your regular suppliers."
</div><div>Patrick Draine<br><br><div class="gmail_quote">On Jan 9, 2008 1:49 PM, AlliedPianoCraft <<a href="mailto:AlliedPianoCraft@hotmail.com">AlliedPianoCraft@hotmail.com</a>> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
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<div><font face="Arial"><strong>Update</strong>. I contacted Baldwin about getting
their downbearing gauge for the SF-10 I'm rebuilding. The tech department said
they don't use them anymore and they don't even have one at their facility.
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