<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.2900.3243" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial>I told her about the same thing - charge by the hour at 125% my normal on-site service rate (figure extra frustration). Unfortunately I didn't scare her away. I even told her it would cost up to $1500 to fix a couple broken hammer shanks and regulate the action - she's still holding firm......</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Terry Farrell</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face="Arial, Helvetica, sans-serif">A customer contacted me about a birdcage last week.  I said I would tune it at 2-3 times my normal rate, and there would be a service call charge if I couldn't tune it for any reason.  I think I scared her away!   Bob.</FONT></DIV></BLOCKQUOTE></BODY></HTML>