<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=iso-8859-1">
<META content="MSHTML 6.00.6000.16587" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial"
bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 rightMargin=7>
<DIV><STRONG><FONT size=3>I forgot to mention, that I also get as much
information on the phone, and advise them of my policy.</FONT></STRONG></DIV>
<DIV>John Ross<BR>Windsor, Nova Scotia, Canada<BR><A
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=Erwinspiano@aol.com
href="mailto:Erwinspiano@aol.com">Erwinspiano@aol.com</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, January 27, 2008 11:44
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> Re: ethics thing</DIV>
<DIV><BR></DIV><FONT id=role_document face=Arial color=#000000 size=2>
<DIV>
<DIV> <STRONG>Hi John</STRONG></DIV>
<DIV><STRONG> We inform them of the potential charge on the phone
prior to the appointment. No surprises is a good policy.</STRONG></DIV>
<DIV><STRONG> Dale</STRONG></DIV>
<BLOCKQUOTE
style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT
style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2>
<DIV><STRONG><FONT face=Arial>Anytime I consider the piano not worth tuning,
I just charge for a service call.</FONT></STRONG></DIV>
<DIV><STRONG><FONT face=Arial>That is of course after informing them,
why. I would also explain the options, if any, and what the costs
would be.</FONT></STRONG></DIV>
<DIV>John Ross<BR>Windsor, Nova Scotia, Canada<BR><A
title=mailto:jrpiano@win.eastlink.ca
href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV></FONT></BLOCKQUOTE></DIV>
<DIV></DIV>
<DIV> </DIV></FONT><BR><BR><BR>
<DIV><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black">
<HR style="MARGIN-TOP: 10px">
Start the year off right. <A
title=http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489
href="http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489"
target=_blank>Easy ways to stay in shape</A> in the new year.
</FONT></DIV></BLOCKQUOTE></BODY></HTML>