<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.6000.16587" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV> <DIV>  <STRONG>Hi John</STRONG></DIV> <DIV><STRONG>  We inform them of the potential  charge on the phone prior to the appointment.  No surprises is a good policy.</STRONG></DIV> <DIV><STRONG>  Dale</STRONG></DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2> <DIV><STRONG><FONT face=Arial>Anytime I consider the piano not worth tuning, I just charge for a service call.</FONT></STRONG></DIV> <DIV><STRONG><FONT face=Arial>That is of course after informing them, why.  I would also explain the options, if any, and what the costs would be.</FONT></STRONG></DIV> <DIV>John Ross<BR>Windsor, Nova Scotia, Canada<BR><A title=mailto:jrpiano@win.eastlink.ca href="mailto:jrpiano@win.eastlink.ca">jrpiano@win.eastlink.ca</A></DIV></FONT></BLOCKQUOTE></DIV> <DIV></DIV> <DIV> </DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">Start the year off right. <A title="http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489" href="http://body.aol.com/fitness/winter-exercise?NCID=aolcmp00300000002489" target="_blank">Easy ways to stay in shape</A> in the new year. </FONT></DIV></BODY></HTML>