<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16587" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face="Bookman Old Style" size=2>Rick,</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>With all respect, why did you make your clients problem cost you?  I don't mean to condescend (I've been there and done things like that too).  But, it sounds like she had a problem, and you fixed it.  Tune plus 3 hrs, yes?  Maybe 2hrs if you think you somehow should have been quicker/better.  Regardless, why didn't you charge for your time??</FONT></DIV> <DIV><FONT face="Bookman Old Style" size=2></FONT> </DIV> <DIV><FONT face="Bookman Old Style" size=2>William R. Monroe</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial"> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV> </DIV> <DIV>Taking  the cheek blocks and fallboard out was another lesson in frustration.</DIV> <DIV>Anyway, I got this shinning example of piano design back together and got the thing working reasonably well, but what is the connection between the rest bolts and key dip?</DIV> <DIV> </DIV> <DIV>4 hrs.(including tuning) $85  Not a great day.</DIV> <DIV>Thanks,</DIV> <DIV>Rick Ucci/ Ucci Piano </DIV> <DIV> </DIV> <DIV>   </DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>