<div> <font face="Arial, Helvetica, sans-serif">Yes. It's labor.</font><br> </div> <blockquote style="border-left: 2px solid blue; padding-left: 3px;">Do you charge for the time on the phone to the parts supplier, the time to gather the shipment before going to the customer’s house, the time it takes to manage the overhead of having a supplier with an open account, the time invested in managing an inventory of parts (let alone the costs of the cabinets and boxes to store them), the opportunity cost of money invested in an inventory of parts?</blockquote> <div> <br> </div> <div> <br> </div> <div> <br> </div> -----Original Message-----<br> From: Dean May <deanmay@pianorebuilders.com><br> To: 'Pianotech List' <pianotech@ptg.org><br> Sent: Wed, 13 Feb 2008 7:39 am<br> Subject: RE: Mark-up (was Steinway parts)<br> <br> <div id="AOLMsgPart_2_f18dea72-ce56-4927-9438-4ed1ee6ff836"> <style></style> <div class="Section1"> <div class="MsoNormal"><font face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial;">>>Marking up parts to enhance profit blurs this edge we have and want to keep. <br> <br> </span></font></div> <div class="MsoNormal"><font face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial;">Do you charge for the time on the phone to the parts supplier, the time to gather the shipment before going to the customer’s house, the time it takes to manage the overhead of having a supplier with an open account, the time invested in managing an inventory of parts (let alone the costs of the cabinets and boxes to store them), the opportunity cost of money invested in an inventory of parts? </span></font></div> <div class="MsoNormal"><font face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial;"> </span></font></div> <div class="MsoNormal"><font face="Arial" size="3"><span style="font-size: 12pt; font-family: Arial;">There is a real cost involved in handling parts and maintaining inventories. Setting a markup is only allowing yourself to make a profit from that investment of labor and resources. Failing to set a markup only means you are losing money (or failing to value yourself), unless you pad your standard labor rates. It’s simple economics. </span></font><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"></span></font></div> <div class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></div> <div> <div class="MsoAutoSig"><b><font color="navy" face="Bradley Hand ITC" size="6"><span style="font-size: 22pt; font-family: "Bradley Hand ITC"; color: navy; font-weight: bold;">Dean</span></font></b><font color="navy"><span style="color: navy;"></span></font></div> <div class="MsoAutoSig" style="margin: 0in 0in 0.0001pt;"><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;">Dean May             cell 812.239.3359 </span></font></div> <div class="MsoAutoSig" style="margin: 0in 0in 0.0001pt;"><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;">PianoRebuilders.com   812.235.5272 </span></font></div> <div class="MsoAutoSig" style="margin: 0in 0in 0.0001pt;"><font color="navy" face="Times New Roman" size="3"><span style="font-size: 12pt; color: navy;">Terre Haute</span></font><font color="navy"><span style="color: navy;"> IN  47802</span></font><font color="navy"><span style="color: navy;"></span></font></div> </div> <div class="MsoNormal"><font color="navy" face="Arial" size="2"><span style="font-size: 10pt; font-family: Arial; color: navy;"> </span></font></div> <div> <div class="MsoNormal" style="text-align: center;" align="center"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> <hr align="center" size="2" width="100%"> </span></font></div> <div class="MsoNormal"><b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma; font-weight: bold;">From:</span></font></b><font face="Tahoma" size="2"><span style="font-size: 10pt; font-family: Tahoma;"> <a href="mailto:pianotech-bounces@ptg.org">pianotech-bounces@ptg.org</a> [<a href="mailto:pianotech-bounces@ptg.org?">mailto:pianotech-bounces@ptg.org</a>] <b><span style="font-weight: bold;">On Behalf Of </span></b><a href="mailto:paulrevenkojones@aol.com">paulrevenkojones@aol.com</a><br> <b><span style="font-weight: bold;">Sent:</span></b> Wednesday, February 13, 2008 1:26 AM<br> <b><span style="font-weight: bold;">To:</span></b> <a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a><br> <b><span style="font-weight: bold;">Subject:</span></b> Re: Mark-up (was Steinway parts)</span></font></div> </div> <div class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></div> <div> <div class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">David:<br> </span></font><font face="Arial"><span style="font-family: Arial;"><br> Since we started this business (now businesses) lo these many decades ago, our original posture was to evaluate our "value", set it in a dollar/hour labor cost, and never ever add on to parts costs. It forces us to continually do the hardest thing we as independent business people do: calculate our own worth in world on a regular basis, balance what we need and want, and then make decisions for the profitability of our businesses. Culturally, we're trained to be valued by external forces (you're worth X, so that's what we'll pay you because it's the "competitive" value that's been established). Valuing ourselves is likely the hardest, but most productive, business activity we can undertake. Marking up parts to enhance profit blurs this edge we have and want to keep. <br> <br> Paul</span></font></div> </div> <div> <div class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></div> </div> <div> <div class="MsoNormal"><font face="Times New Roman" size="3"><span style="font-size: 12pt;"> </span></font></div> </div> <div class="MsoNormal" style="margin-bottom: 12pt;"><font face="Times New Roman" size="3"><span style="font-size: 12pt;">-----Original Message-----<br> From: David Andersen <<a href="mailto:david@davidandersenpianos.com">david@davidandersenpianos.com</a>><br> To: Pianotech List <<a href="mailto:pianotech@ptg.org">pianotech@ptg.org</a>><br> Sent: Tue, 12 Feb 2008 8:56 pm<br> Subject: Re: Mark-up (was Steinway parts)</span></font></div> <div id="AOLMsgPart_0_595afc1e-11be-4d18-9e20-fe51673e0a4d"> <div class="MsoNormal" style="background: white none repeat scroll 0%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"><font color="black" face="Tahoma" size="1"><span style="font-size: 9pt; font-family: Tahoma; color: black;">I don't use a mark-up either; I just charge a hell of a lot for my labor.... <br> xoDA <br>  <br> On Feb 12, 2008, at 12:46 PM, <a href="mailto:A440A@aol.com">A440A@aol.com</a> wrote: <br>  <br> > <br> > << Me thinks that the issue is that most techs (as well as mechanics, <br> > computer repair, plumbers, etc) build in a profit margin on parts > and if <br> > the general public knows the ACTUAL cost, they might raise a stink > about <br> > it. >> <br> > <br> > I suppose this is so, however, I don't use any mark-up. I > tell my <br> > customers that the price they are charged for parts is my cost, and > the reason <br> > my prices are higher than my competitors is that I charge a lot > more for my <br> > labor. They don't seem to mind, especially when they have been > given a higher <br> > price for parts by another tech! <br> > Regards, <br> > <br> > <br> > <br> > Ed Foote RPT <br> > <a target="_blank" href="http://www.uk-piano.org/edfoote/index.html">http://www.uk-piano.org/edfoote/index.html</a> <br> > <a target="_blank" href="http://www.uk-piano.org/edfoote/well_tempered_piano.html">www.uk-piano.org/edfoote/well_tempered_piano.html</a> <br> > <BR><BR><BR>**************<BR>The year's hottest artists on the > red carpet <br> > at the Grammy Awards. 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