<HTML><HEAD> <META charset=US-ASCII http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.2800.1106" name=GENERATOR></HEAD> <BODY style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; BACKGROUND-COLOR: #ffffff"> <DIV>Greetings,</DIV> <DIV> </DIV> <DIV>            Servicing a Brentwood (serial 72722) ( year?) piano (which desparately needed a pitch raise and had some loose tuning pins), I discovered that the keys are terribly low. There were about 1/8" worth of punchings under the balance rail(!), and the keys are so low that the jacks dont even come in contact with the let off buttons on a keystroke. It's capstans are turned almost all the way up and the balance rail pins stick up about 1/4" out of the key shoe! I could hardly believe that this got out of the factory, let alone the dealer.</DIV> <DIV>  I suspect this animal may be a "wet piano". Are these pianos notoroius for this?  What to do? I think the answer is to shim up the <EM><U>entire</U></EM> balance rail...what say anyone? I there anything else I should check first?</DIV> <DIV> </DIV> <DIV>Julia Gottshall</DIV> <DIV>Reading, PA </DIV><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">The year's hottest artists on the red carpet at the Grammy Awards. <A title="http://music.aol.com/grammys?NCID=aolcmp00300000002565" href="http://music.aol.com/grammys?NCID=aolcmp00300000002565" target="_blank">AOL Music takes you there.</A></FONT></DIV></BODY></HTML>