<WBR>Not to promote it, but in my book I have a chapter on Service Management. One of the sub chapters is called "The Moment of Truth". There comes a time during each appointment when the customer decides whether or not to have you back. We don't know when that moment of truth is, but it could be a little thing, like tightening the bench legs, (which is good), or complaining about the kids making too much noise, (which is bad). Of course all we need to do is figure out when that moment is, and we'll have it made. <br>
<br>
How much should you raise your price? A rule of thumb is the cost of living index. It would be better to raise your price 3% - 5% every 14 months, than to try to catch up every third year with a 10% increase. Why 14 months? So you won't hit your one year customers with a new price every year. <br>
<br>
<div style="CLEAR: both">Willem (Wim) Blees, RPT<br>
Piano Tuner/Technician<br>
Honolulu, HI<br>
Author of <br>
The Business of Piano Tuning<br>
available from Potter Press<br>
www.pianotuning.com</div>
<br>
<br>
-----Original Message-----<br>
From: KeyKat88@aol.com<br>
To: pianotech@ptg.org<br>
Sent: Sun, 17 Feb 2008 1:36 pm<br>
Subject: So what is a proper tuning price raise?<br>
<br>
<div id=AOLMsgPart_2_24573f72-ff4c-4261-a81f-ebba82e09423>
<div>Greeting,</div>
<div> </div>
<div> So what is a good tuning price raise?...$ 5, $10? What about a customer asking you to tighten the bench screws? I throw that in with the tuning because its a regular customer, or because its a new customer and I want repeat bunsiness. I think the little "goodwill" gestures add value to the service and make them want to have you back.</div>
<div> </div>
<div>Julia</div>
<div>Reading, PA</div>
<br>
<br>
<br>
<div><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black">
<HR style="MARGIN-TOP: 10px">
Delicious ideas to please the pickiest eaters. <A title=http://living.aol.com/video/how-to-please-your-picky-eater/rachel-campos-duffy/2050827?NCID=aolcmp00300000002598 href="http://living.aol.com/video/how-to-please-your-picky-eater/rachel-campos-duffy/2050827?NCID=aolcmp00300000002598" target=_blank>Watch the video on AOL Living.</A></FONT></div>
</div>
<!-- end of AOLMsgPart_2_24573f72-ff4c-4261-a81f-ebba82e09423 --><div class="AOLPromoFooter">
<hr style="margin-top:10px;" />
More new features than ever. Check out the new <a href="http://o.aolcdn.com/cdn.webmail.aol.com/mailtour/aol/en-us/text.htm?ncid=aolcmp00050000000003" target="_blank">AOL Mail</a>!<br/>
</div>