<div>Matthew</div> <div> </div> <div>You've gotten some good advice, but what I have not seen is what I used to do in St. Louis, and something I am going to start doing for my customer here in Hawaii. For grands, I take the action home and clean the keys, vacuum under the keys, tighten the screws and shape the hammers. When I return to the customer, I vacuum out the action cavity, clean the soundboard with a damp rag, using a soundboard steel, clean the plate and vacuum the pin area using a hard bristle paint brush. The most important part of this is cleaning the soundboard and the pin area because that is what the customer sees. One other thing I will do is clean the pedals. The salt air here on the island corrodes most pedals. But all you will have to do is polish them. It adds a nice touch. It will take about 2 hours to do all of this, plus a second trip to the customer's house, so price it accordingly. <br> </div> <div style="CLEAR: both">Willem (Wim) Blees, RPT<br> Piano Tuner/Technician<br> Honolulu, HI<br> Author of <br> The Business of Piano Tuning<br> available from Potter Press<br> www.pianotuning.com</div> <br> <br> -----Original Message-----<br> From: Matthew Todd <toddpianoworks@yahoo.com><br> To: pianotech@ptg.org<br> Sent: Fri, 28 Mar 2008 7:06 am<br> Subject: Grand Cleaning<br> <br> <div id=AOLMsgPart_2_bd55f114-e84c-4b10-b9f4-6e8b375b8c3d> <div>A client wants me to come over and clean her Kawai grand.  This will be my first, and I was curious as to what kind of service(s) I can offer her.  According to the "G" piano works labor guide, a complete grand cleaning can take as long as 3.5 hrs.  When I talked with my client, she had only mentioned about cleaning the soundboard, but then again, she may not realize all the dust that can accumulate in her keybed, etc.</div> <div> </div> <div>What kind of cleaning services do you all offer?  Do you offer the most basic service and go up to the most complete cleaning?  When I go through a car wash, I can pay three bucks, and all they'll do is hose my car down.  Or I can pay more for scrubbing, and even more to get the wheels done.  I just need advice on how to sort this out.  3.5 hrs sounds like a great service, but I don't know how many clients are willing to pay that.</div> <div> </div> <div>Thanks in advance!<br> Matthew</div> <div> <HR SIZE=1> Never miss a thing. <A href="http://us.rd.yahoo.com/evt=51438/*http://www.yahoo.com/r/hs" target=_blank>Make Yahoo your homepage.</A> </div> <div id='u8CA5F7E3CB2E26D-1364-27EA' class='aol_ad_footer'><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">Planning your summer road trip? Check out <A title="http://travel.aol.com/travel-guide/united-states?ncid=aoltrv00030000000015" href="http://travel.aol.com/travel-guide/united-states?ncid=aoltrv00030000000015" target="_blank">AOL Travel Guides</A>.</FONT> </div>