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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Rick. I just talked to a very reputable plumbing
business in our area about coming out to the house. They kept asking me
very detailed questions about my plumbing problem and initially I wondered why—can’t
they just see the problem when they come? After I had told him all my
plumbing issues, he went down the list and told me what each was likely to
cost. Parts and all. I’m sure they do this so people don’t
freak out when the work is done and they see the total $$. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>At the end of our conversation, he specifically stated that full
payment is due before the plumber leaves the house and they take checks, credit
card…..<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It made me really think about my phone conversations with my
customers. Usually I just get their name, address, and type of piano and
answer any specific questions they have. I need to talk more about what
things are likely to cost and payment issues. (Of course your more “affluent”
clients might forget your phone conversation!) <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I’m sure the reason this plumbing company is so highly
rated in our area is because they’re honest and take the time to explain
everything to their customers.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Have a great day!<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Michelle Smith<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Smith Piano Service<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Bastrop, Texas<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>richard.ucci@att.net<br>
<b>Sent:</b> Friday, April 11, 2008 6:56 AM<br>
<b>To:</b> pianotech<br>
<b>Subject:</b> pay you later<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal>Friends,<o:p></o:p></p>
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<p class=MsoNormal>How do you handle the client that after your're finished
tuning and present the bill, they say, "We'll send you a check". It
is noted in bold letters on my invoice that payment is expected upon services
rendered.<o:p></o:p></p>
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<p class=MsoNormal>Also, this usually occurs only with my most affluent
clients.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>How does one nicely put it without looking broke or
offending the client?<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>Thanks,<o:p></o:p></p>
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<p class=MsoNormal>Rick Ucci/Ucci Piano<o:p></o:p></p>
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