<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v = "urn:schemas-microsoft-com:vml" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:st1 = "urn:schemas-microsoft-com:office:smarttags" xmlns:ns0 = "http://schemas.microsoft.com/office/2004/12/omml"><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR><o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"></o:SmartTagType><o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="State"></o:SmartTagType><o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="City"></o:SmartTagType><o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="place"></o:SmartTagType><o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PersonName"></o:SmartTagType> <STYLE>  </STYLE> </HEAD> <BODY lang=EN-US vLink=purple link=blue bgColor=white> <DIV>Al: There's also a reoccure feature on ther that I like. Have you used it?</DIV> <DIV>Gerald Mccleskey</DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black">From: <A title=AlliedPianoCraft@hotmail.com href="mailto:AlliedPianoCraft@hotmail.com">AlliedPianoCraft</A> </DIV> <DIV style="FONT: 10pt arial">To: <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial">Sent: Saturday, April 12, 2008 10:27 AM</DIV> <DIV style="FONT: 10pt arial">Subject: Re: Customer Database</DIV> <DIV> </DIV> <DIV>Dean, I use the flag feature (click on the flag). A dialoged box comes up with "Flag to:" I put in 3 months, 4 months 1 year etc. For a year I add an "a" before it so it stays in chronological order. "Due by: I input the reminder date. When you open Outlook, all the reminders come up on the date with the clients name.</DIV> <DIV> </DIV> <DIV>Al Guecia</DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black">From: <A title=deanmay@pianorebuilders.com href="mailto:deanmay@pianorebuilders.com">Dean May</A> </DIV> <DIV style="FONT: 10pt arial">To: <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV> <DIV style="FONT: 10pt arial">Sent: Saturday, April 12, 2008 11:12 AM</DIV> <DIV style="FONT: 10pt arial">Subject: RE: Customer Database</DIV> <DIV> </DIV> <DIV class=Section1> Al<o:p></o:p> <o:p> </o:p> When you say you put in the due date, what do you mean? There is no due date field in an Outlook contact record. Do you mean you set a reminder appointment in the calendar? <o:p></o:p> <o:p> </o:p> Are you using regular Outlook, or do you have the business manager add-in?<o:p></o:p> <o:p> </o:p> <DIV> Dean<o:p></o:p> <U1:PERSONNAME u2:st="on"><st1:PersonName w:st="on">Dean May</U1:PERSONNAME></st1:PersonName>             cell 812.239.3359 <o:p></o:p> PianoRebuilders.com   812.235.5272 <o:p></o:p> <U1:PLACE u2:st="on"><U1:CITY u2:st="on"><st1:place w:st="on"><st1:City w:st="on"><U3:PLACE u4:st="on"><U3:CITY u4:st="on">Terre Haute</st1:City></U3:PLACE></U1:CITY></U3:CITY> <U1:STATE u2:st="on"><st1:State u5:st="on"><st1:State w:st="on">IN</st1:State></U1:STATE></st1:State>  <U1:POSTALCODE u2:st="on"><st1:PostalCode u6:st="on"><st1:PostalCode w:st="on">47802</st1:PostalCode></U1:POSTALCODE></st1:PostalCode></st1:place></U1:PLACE><o:p></o:p></DIV> <o:p> </o:p> <DIV> <DIV class=MsoNormal style="TEXT-ALIGN: center" align=center> <HR tabIndex=-1 align=center width="100%" SIZE=2> </DIV> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of AlliedPianoCraft Sent: Saturday, April 12, 2008 10:19 AM To: <st1:PersonName w:st="on">Pianotech List</st1:PersonName> Subject: Re: Customer Database<o:p></o:p></DIV> <o:p> </o:p> <DIV> Michelle, I have been using Outlook for all my customer information. I set up a date when the piano should be tuned again and it reminds me when the date comes up. Each time I tune the piano I put in the new due date. It also keeps all my tuning records, quotes, temp & humidity etc. All this information syncs with my PDA. You can use it to send your email also. It also has a great lookup feature. Last week a customer calls using a different name. (Her granddaughter had called originally.) She said she wanted to go ahead with the work I had quoted her. I couldn't find the record, but she gave me her address. I did a lookup with the street and her record came right up. Works great for me. I keep all my income information in Quickbooks.<o:p></o:p></DIV> <DIV>  <o:p></o:p></DIV> <DIV> Al Guecia<o:p></o:p></DIV> <BLOCKQUOTE style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"> <DIV> ----- Original Message ----- <o:p></o:p></DIV> <DIV style="font-color: black"> From: <A title=michelle@smithpianoservice.com href="mailto:michelle@smithpianoservice.com">Michelle Smith</A> <o:p></o:p></DIV> <DIV> To: <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">'Pianotech List'</A> <o:p></o:p></DIV> <DIV> Sent: Saturday, April 12, 2008 9:01 AM<o:p></o:p></DIV> <DIV> Subject: Customer Database<o:p></o:p></DIV> <DIV> <o:p> </o:p></DIV> Hi guys.  I�ve been talking to my brother-in-law (who is a programmer) about creating a customer database for my business.  It would of course have all the usual fields concerning customer information, piano information and date the piano was last tuned.  The thing I�m really wanting that I haven�t seen in other software programs is for it to send me reminders based on when the piano was last tuned instead of when it should have been tuned.  For example, I have a customer set up for reminders every 6 months.  If they wait a couple of months to have their piano tuned, I want the program to automatically shift future reminders based on their most recent tuning date.  <o:p></o:p> <o:p> </o:p> In addition to this, we�re working on a feature that would automatically send e-mail reminders to customers.  <o:p></o:p> <o:p> </o:p> This information would hopefully be transferrable to a spreadsheet on my PocketPC then I could also conceivably enter the info at the customer�s home and then sync it with the main database when I get home.  <o:p></o:p> <o:p> </o:p> Has anyone seen a piece of software like this?  I don�t want to reinvent the wheel.  <o:p></o:p> <o:p> </o:p> Michelle Smith<o:p></o:p> Smith Piano Service<o:p></o:p> <st1:place w:st="on"><st1:City w:st="on">Bastrop</st1:City>, <st1:State w:st="on">Texas</st1:State></st1:place><o:p></o:p> <o:p> </o:p> <o:p> </o:p> <o:p> </o:p></BLOCKQUOTE></DIV></BLOCKQUOTE></BLOCKQUOTE></BODY></HTML>