<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=US-ASCII"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR></HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 leftMargin=7 topMargin=7 rightMargin=7><FONT id=role_document face=Arial color=#000000 size=2> <DIV>Hello,</DIV> <DIV> </DIV> <DIV>I believe that it is up to the discretion of the tuner to remind the client of an appointment that is already set up in the books, 6 months or 1 year.</DIV> <DIV> </DIV> <DIV>The question remains:  How would you word the phone call reminding existing clients that a year has gone by and it is time to tune the piano.... </DIV> <DIV> </DIV> <DIV>Of course they will say, "It does not get played" or "I have no money", what then do you say?</DIV> <DIV> </DIV> <DIV>Paul</DIV></FONT><BR><BR><BR><DIV><FONT style="color: black; font: normal 10pt ARIAL, SAN-SERIF;"><HR style="MARGIN-TOP: 10px">It's Tax Time! Get tips, forms and advice on <A title="http://money.aol.com/tax?NCID=aolcmp00300000002850" href="http://money.aol.com/tax?NCID=aolcmp00300000002850" target="_blank">AOL Money & Finance</A>.</FONT></DIV></BODY></HTML>