<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Arial" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 rightMargin=7> <DIV><FONT face="Times New Roman" size=3>Paul,</FONT></DIV> <DIV><FONT face="Times New Roman" size=3>As I remind my customers, maybe no one in the household is playing the piano, BUT if someone happens to stop by that does play, they may get a concert if the piano is in good shape being tuned regularly. If finances are a problem give them some suggestions for future dates.</FONT></DIV><FONT face="Times New Roman" size=3> <DIV><BR>Ken Gerler</DIV> <DIV><A href="mailto:kenneth.gerler@prodigy.net">kenneth.gerler@prodigy.net</A></DIV> <DIV></FONT> </DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=Floridapianosvc@aol.com href="mailto:Floridapianosvc@aol.com">Floridapianosvc@aol.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, April 13, 2008 8:50 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Courtesey Call</DIV> <DIV><BR></DIV><FONT id=role_document face=Arial color=#000000 size=2> <DIV>Hello,</DIV> <DIV> </DIV> <DIV>I believe that it is up to the discretion of the tuner to remind the client of an appointment that is already set up in the books, 6 months or 1 year.</DIV> <DIV> </DIV> <DIV>The question remains:  How would you word the phone call reminding existing clients that a year has gone by and it is time to tune the piano.... </DIV> <DIV> </DIV> <DIV>Of course they will say, "It does not get played" or "I have no money", what then do you say?</DIV> <DIV> </DIV> <DIV>Paul</DIV></FONT><BR><BR><BR> <DIV><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> It's Tax Time! Get tips, forms and advice on <A title=http://money.aol.com/tax?NCID=aolcmp00300000002850 href="http://money.aol.com/tax?NCID=aolcmp00300000002850" target=_blank>AOL Money & Finance</A>.</FONT></DIV></BLOCKQUOTE></BODY></HTML>