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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Rick,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> You might want to consider paying her more. Lots
more. It will give her more of an understanding of money, reduce your taxable
income, provide for her future, and the money stays in the family and doesn’t
go to the government. It’s lawful to pay her what you would pay anyone
else providing the same service. Her tax bracket is MUCH lower than yours. In
fact, if you plan in right she won’t pay any if she makes under the
threshold. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Greg Newell<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Greg's Piano Forté<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>www.gregspianoforte.com<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>216-226-3791 (office)<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>216-470-8634 (mobile)<o:p></o:p></span></p>
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color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> pianotech-bounces@ptg.org
[mailto:pianotech-bounces@ptg.org] <b>On Behalf Of </b>richard.ucci@att.net<br>
<b>Sent:</b> Sunday, April 13, 2008 8:50 AM<br>
<b>To:</b> Pianotech List<br>
<b>Subject:</b> Re: courtesey call<o:p></o:p></span></p>
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<p class=MsoNormal style='margin-left:.5in'><o:p> </o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>Will, I have my 11 yr. old daughter
do my reminder calls , and everyone just loves it. She has this sweet and
cheerful voice that says , "My dad will be over to tune your piano at ...<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>My no shows have dropped
drastically , and she gets paid $3 per day as well. Keeps her in mp3 downloads
etc.<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>Rick Ucci/Ucci Piano<o:p></o:p></p>
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<blockquote style='border:none;border-left:solid #1010FF 1.5pt;padding:0in 0in 0in 4.0pt;
margin-left:3.75pt;margin-top:5.0pt;margin-bottom:5.0pt'>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'>-------------- Original message from Willem Blees
<wimblees@aol.com>: -------------- <br>
<br>
Last night we were talking with our son, Chris,who is a very successful CPA,
about courtesy calls. He says his secretary always calls his appointments
either the day before, or even the morning of, his appointment, as a courtesy,
to let the client know Chris has an appointment with him. And he receives
either a phone call or an e-mail confirming appointments. He says it's a
profesional thing to do. <br>
<br>
I have received a phone call from my doctor and dentist for several years
reminding me of my appointments. Quite frankly, my reaction has always been,
"Yeah, of course I have an appointment with you, I set it up, so why waste
my time to remind me?" I assumed the call was because the doctor had been
getting a lot of no-shows, which hurts his insurance claims. <br>
My reason for not cont! acting customers has been for two reasons. One, as I
just said, the customer called me, so why remind him/her of the appointment. To
me I look at it as insult. The other reason is "fear" of having the
customer cancel the appointment, especially if I called her/him and had to talk
her/him into getting the piano tuned. It is more difficult for a customer to
send me away when I'm at the front door, than to tell me not to come on the
phone before I even get there.<br>
<br>
So what are your policies? Do you call the day before, as a courtesy, to
remind your customer of your appointment, saying something like "This is a
courtesy call to remind you of our appointment tomorrow at 9 o'clock.<br>
<br>
<o:p></o:p></p>
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<p class=MsoNormal style='margin-left:.5in'>Willem (Wim) Blees, RPT<br>
Piano Tuner/Technician<br>
Honolulu, HI<br>
Author of <br>
The Business of Piano Tuning<br>
available from Potter Press<br>
www.pianotuning.com<o:p></o:p></p>
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