<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial>Ken, I found the opposite to be true. My business increased when I first called and then followed up with a reminder card if I couldn't reach them by phone. I felt the customers were a little annoyed when I called after the card. They would say "I got your card". It wasn't a nice "I got your card". FWIW</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Al Guecia</FONT></DIV> <BLOCKQUOTE style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=kenneth.gerler@prodigy.net href="mailto:kenneth.gerler@prodigy.net">Ken & Pat Gerler</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, April 13, 2008 11:26 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Drumming up business</DIV> <DIV><BR></DIV>Lee,<BR>I concur with Jim Grebe. You send the cards out, then a couple of weeks <BR>after you send out the cards you call the customers, asking whether they got <BR>the reminder card and you will usually get more immediate tuning that way.<BR>Ken Gerler<BR><A href="mailto:kenneth.gerler@prodigy.net">kenneth.gerler@prodigy.net</A><BR><BR><BR>----- Original Message ----- <BR>From: "Pianoman" <<A href="mailto:pianoman@accessus.net">pianoman@accessus.net</A>><BR>To: "Pianotech List" <<A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR>Sent: Sunday, April 13, 2008 8:42 AM<BR>Subject: Re: Drumming up business<BR><BR><BR>> Calling on the phone has always been the most effective for me.<BR>> James<BR>> James Grebe<BR>> Since 1962<BR>> Piano Tuning & Repair<BR>> Creator of Handsome Hardwood Products(<BR>> 314) 608-4137   1526 Raspberry Lane   Arnold, MO 63010<BR>> Researcher of St. Louis Theatre History<BR>> BECOME WHAT YOU BELIEVE!<BR>> <A href="http://www.grebepiano.com">www.grebepiano.com</A><BR>> ----- Original Message ----- <BR>> From: "lee innocent" <<A href="mailto:ljinno@googlemail.com">ljinno@googlemail.com</A>><BR>> To: <<A href="mailto:pianotech@ptg.org">pianotech@ptg.org</A>><BR>> Sent: Sunday, April 13, 2008 8:10 AM<BR>> Subject: Drumming up business<BR>><BR>><BR>>> Hi,<BR>>> I am in the process of trying to revive my business, kids need shoes, <BR>>> wife<BR>>> needs new outfit etc.  I have been sending out reminders but its not very<BR>>> effective......Well what I mean is, customers, when they eventually get <BR>>> in<BR>>> touch say "I got your note" but this is very often over a year after I <BR>>> sent<BR>>> it to them!.<BR>>> So, can any of you give me guidance on effective wording for a reminder.<BR>>><BR>>> Also, if anyone has a database that throws up names and addresses of<BR>>> customers due for tuning and is willing to share it, many of us would <BR>>> love<BR>>> to here from you.<BR>>><BR>>> Thanks in anticipation<BR>>> Lee<BR>>><BR>><BR>> <BR><BR></BLOCKQUOTE></BODY></HTML>