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<DIV><FONT face="Century Schoolbook" size=2>None of us likes the idea of
rejection and making reminder calls puts us in that uncomfortable position.
Additionally none of us likes telemarketers nagging us. But reminder
calls are a necessary evil for our type of business. Developing
a friendly, folksy, non-pushing type reminder call is both
necessary for good repeat business ,and most of all,be welcomed our
clientele.</FONT></DIV>
<DIV><FONT face="Century Schoolbook" size=2>I make it clear to the customer that
it's part of my business practice to expect a friendly reminder by either
an email ,post card reminder, or a follow up phone call. I usually let them
dictate which they would prefer. </FONT></DIV>
<DIV><FONT face="Century Schoolbook" size=2>Tom Servinsky</FONT> </DIV>
<BLOCKQUOTE dir=ltr
style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px">
<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=gnewell@ameritech.net href="mailto:gnewell@ameritech.net">Greg
Newell</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org
href="mailto:pianotech@ptg.org">'Pianotech List'</A> </DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, April 13, 2008 10:22
AM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Courtesy Call</DIV>
<DIV><BR></DIV>
<DIV class=Section1>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">If
this is in response to my post, not necessarily. Keeping things positive just
may change their attitude on a different day. They might just be having a bad
day when you call but remember your positive attitude and call you later.
Otherwise, yeah. C-ya! But still, a positive approach gives them less of a
reason to complain about you to others if they were even thinking about
it.<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Greg
Newell<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">Greg's
Piano Forté<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">www.gregspianoforte.com<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">216-226-3791
(office)<o:p></o:p></SPAN></P>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'">216-470-8634
(mobile)<o:p></o:p></SPAN></P></DIV>
<P class=MsoNormal><SPAN
style="FONT-SIZE: 11pt; COLOR: #1f497d; FONT-FAMILY: 'Calibri','sans-serif'"><o:p> </o:p></SPAN></P>
<DIV>
<DIV
style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">
pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On Behalf Of
</B>Floridapianosvc@aol.com<BR><B>Sent:</B> Sunday, April 13, 2008 10:07
AM<BR><B>To:</B> pianotech@ptg.org<BR><B>Subject:</B> Re: Courtesy
Call<o:p></o:p></SPAN></P></DIV></DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><o:p> </o:p></P>
<DIV>
<P class=MsoNormal style="MARGIN-LEFT: 0.5in"><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">In
other words, "so long". = : (<o:p></o:p></SPAN></P></DIV>
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<DIV>
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style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">
<HR align=center width="100%" SIZE=2>
</SPAN></DIV>
<P class=MsoNormal
style="MARGIN-BOTTOM: 0pt; MARGIN-LEFT: 0.5in; MARGIN-RIGHT: 0in; mso-margin-top-alt: 7.5pt"><SPAN
style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">It's
Tax Time! Get tips, forms and advice on <A
title=http://money.aol.com/tax?NCID=aolcmp00300000002850
href="http://money.aol.com/tax?NCID=aolcmp00300000002850" target=_blank>AOL
Money &
Finance</A>.<o:p></o:p></SPAN></P></DIV></DIV></BLOCKQUOTE></BODY></HTML>