<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML xmlns="http://www.w3.org/TR/REC-html40" xmlns:v = "urn:schemas-microsoft-com:vml" xmlns:o = "urn:schemas-microsoft-com:office:office" xmlns:w = "urn:schemas-microsoft-com:office:word" xmlns:m = "http://schemas.microsoft.com/office/2004/12/omml"><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR> <STYLE>@font-face { font-family: Cambria Math; } @font-face { font-family: Calibri; } @font-face { font-family: Tahoma; } @font-face { font-family: Consolas; } @page Section1 {size: 8.5in 11.0in; margin: 1.0in 1.0in 1.0in 1.0in; } P.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif" } LI.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif" } DIV.MsoNormal { FONT-SIZE: 12pt; MARGIN: 0in 0in 0pt; FONT-FAMILY: "Times New Roman","serif" } A:link { COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99 } SPAN.MsoHyperlink { COLOR: blue; TEXT-DECORATION: underline; mso-style-priority: 99 } A:visited { COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99 } SPAN.MsoHyperlinkFollowed { COLOR: purple; TEXT-DECORATION: underline; mso-style-priority: 99 } SPAN.EmailStyle17 { COLOR: #215868; FONT-FAMILY: "Times New Roman","serif"; mso-style-type: personal-reply } .MsoChpDefault { FONT-SIZE: 10pt; mso-style-type: export-only } DIV.Section1 { page: Section1 } </STYLE> </HEAD> <BODY lang=EN-US vLink=purple link=blue bgColor=white> <DIV><FONT face=Arial> <DIV><FONT face=Arial>Dave, I must agree! You get paid to do a job. If you are not successful (for whatever reason) in completing that job, then how could you charge for that?</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>On the other hand, you have the opportunity to sell them a bass restringing job. One door closes and another door opens. Explain that the piano has a poor scale design and that they can expect the possibility of other strings breaking.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Al Guecia</FONT></DIV></FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=dporritt@mail.smu.edu href="mailto:dporritt@mail.smu.edu">Porritt, David</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, April 19, 2008 1:58 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> RE: Failed string splicing -- charge for time?</DIV> <DIV><BR></DIV> <DIV class=Section1> <P class=MsoNormal><SPAN style="COLOR: #215868">I’ve been reading this thread on charging for repairs-that-fail with interest.  I don’t want to be ridged but in general I’ve always thought of a repair as a repair…i.e. it’s either fixed or not fixed.  If it’s not fixed I’ve not felt that I could charge the customer for not fixing it.  If I’ve had doubt about a possible fix working, I’ve explained it to the customer and left it up to them if they want to pay for an <I>attempt at a fix</I>.  If I’m confident I can fix something and I fail, then I don’t charge.  I’ve just never figured out how I’d list it on the invoice.  Something like: “couldn’t fix (whatever)…..$10.00”  ?!?<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="COLOR: #215868"><o:p> </o:p></SPAN></P> <P class=MsoNormal><SPAN style="COLOR: #215868">dave<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="COLOR: #215868"><o:p> </o:p></SPAN></P> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt; COLOR: #215868; FONT-FAMILY: Consolas"><o:p> </o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt; COLOR: #215868; FONT-FAMILY: Consolas">David M. Porritt, RPT<o:p></o:p></SPAN></P> <P class=MsoNormal><SPAN style="FONT-SIZE: 10.5pt; COLOR: #215868; FONT-FAMILY: Consolas"><A href="mailto:dporritt@smu.edu">dporritt@smu.edu</A><o:p></o:p></SPAN></P></DIV> <P class=MsoNormal><SPAN style="COLOR: #215868"><o:p> </o:p></SPAN></P> <DIV> <DIV style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none"> <P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] <B>On Behalf Of </B>Fenton Murray<BR><B>Sent:</B> Saturday, April 19, 2008 12:49 PM<BR><B>To:</B> Pianotech List<BR><B>Subject:</B> Re: Failed string splicing -- charge for time?<o:p></o:p></SPAN></P></DIV></DIV> <P class=MsoNormal><o:p> </o:p></P> <DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Do you charge for your splicing attempts that fail? :-)<o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Any repair that I consider my self an expert at I charge for, if I'm learning or experimenting and it fails, I might eat it.<o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Fenton<o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"><o:p> </o:p></SPAN></P></DIV></DIV> <BLOCKQUOTE style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: medium none; PADDING-LEFT: 4pt; PADDING-BOTTOM: 0in; MARGIN: 5pt 0in 5pt 3.75pt; BORDER-LEFT: black 1.5pt solid; PADDING-TOP: 0in; BORDER-BOTTOM: medium none"> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">----- Original Message ----- <o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal style="BACKGROUND: #e4e4e4"><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A title=formsma@gmail.com href="mailto:formsma@gmail.com">John Formsma</A> <o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">To:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">Pianotech List</A> <o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Sent:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> Friday, April 18, 2008 3:36 PM<o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Subject:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'"> Re: Failed string splicing -- charge for time?<o:p></o:p></SPAN></P></DIV> <DIV> <P class=MsoNormal><o:p> </o:p></P></DIV> <DIV> <P class=MsoNormal>On Fri, Apr 18, 2008 at 9:50 AM, Joe And Penny Goss <<A href="mailto:imatunr@srvinet.com">imatunr@srvinet.com</A>> wrote:<o:p></o:p></P> <DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">Hi John,</SPAN><o:p></o:p></P></DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">With the concert use and distance. I would not replace the string, but alter the damper head to control sustain.</SPAN><o:p></o:p></P></DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">I have never been able to splice a Yamaha bass string. The swedge seems to be too close to where the knot is,</SPAN><o:p></o:p></P></DIV> <DIV> <P class=MsoNormal><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Arial','sans-serif'">and the string breaks again every time. But still I try to splice.</SPAN><o:p></o:p></P></DIV></DIV> <DIV> <P class=MsoNormal><o:p> </o:p></P></DIV> <DIV> <P class=MsoNormal>Joe,<o:p></o:p></P></DIV> <DIV> <P class=MsoNormal><o:p> </o:p></P></DIV> <DIV> <P class=MsoNormal>The strange thing about it was that the damper worked without needing any modification.<o:p></o:p></P></DIV> <DIV> <P class=MsoNormal><o:p> </o:p></P></DIV> <DIV> <P class=MsoNormal>I should have mentioned before that the splice was above the pressure bar. The string broke at the tuning pin.<o:p></o:p></P></DIV> <DIV> <P class=MsoNormal><o:p> </o:p></P></DIV> <DIV> <P class=MsoNormal>Do you charge for your splicing attempts that fail? :-)<o:p></o:p></P></DIV> <DIV> <P class=MsoNormal><o:p> </o:p></P></DIV></DIV> <P class=MsoNormal>-- <BR>JF <o:p></o:p></P></BLOCKQUOTE></DIV></BLOCKQUOTE></BODY></HTML>