Thanks to all who responded to this thread. As usual, it was quite helpful.<div><br></div><div>--<br></div><div>JF<br><br><div class="gmail_quote">On Sun, Apr 20, 2008 at 3:52 PM, AlliedPianoCraft <<a href="mailto:AlliedPianoCraft@hotmail.com">AlliedPianoCraft@hotmail.com</a>> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">
<div style="font-size:12pt;color:#000000;font-family:Bookman Old Style" bgcolor="#ffffff"><div class="Ih2E3d">
<div><font face="Arial" size="2">
<div><em>Our experience with a fairly low failure rate on splices leads us to
feel ethical in offering this choice to the client, but the client must take the
risk. On the other hand, if I did replace the string and it broke, I would
expect to eat the cost as part of the overhead of running a business, unless I
could demonstrate that the scale was faulty, in which case the client would
still be responsible.</em></div></font></div>
<div><font face="Arial"></font> </div>
</div><div><font face="Arial">Very good point Bob. Let the customer know in advance the
cost of repair vs. the cost of replacement. Let them also know the
probability of failure in certain instances and let them make the choice and
accept the risk. </font></div>
<div><font face="Arial"></font> </div>
<div><font face="Arial">Al Guecia</font></div>
<blockquote dir="ltr" style="padding-right:0px;padding-left:5px;margin-left:5px;border-left:#000000 2px solid;margin-right:0px"><div class="Ih2E3d">
<div style="font:10pt arial">----- Original Message ----- </div>
<div style="background:#e4e4e4;font:10pt arial"><b>From:</b>
<a title="BobDavis88@aol.com" href="mailto:BobDavis88@aol.com" target="_blank">BobDavis88@aol.com</a> </div>
<div style="font:10pt arial"><b>To:</b> <a title="pianotech@ptg.org" href="mailto:pianotech@ptg.org" target="_blank">pianotech@ptg.org</a> </div>
<div style="font:10pt arial"><b>Sent:</b> Sunday, April 20, 2008 3:12
PM</div>
<div style="font:10pt arial"><b>Subject:</b> Re: Failed string splicing --
charge for time?</div>
<div><br></div></div><div><div></div><div class="Wj3C7c"><font face="Bookman Old Style" color="#000000" size="3">
<div>The failed repair at the car shop is not equivalent to a failed splice. A
splice is a repair which is less expensive, in trade for a certain percentage
risk of failure. What if the car shop had said, "You have a stuck valve.
Replacing it will fix the problem for sure, but will be expensive. If you
like, we can try running a liquid cleaner through the engine, which
might or might not fix the problem, but will be much cheaper and usually
works. If it is successful, it will be acceptably so. Your call." Then I
think it would be equivalent.</div>
<div> </div>
<div>Our experience with a fairly low failure rate on splices leads us to feel
ethical in offering this choice to the client, but the client must take the
risk. On the other hand, if I did replace the string and it broke, I would
expect to eat the cost as part of the overhead of running a business,
<em>unless</em> I could demonstrate that the scale was faulty, in which case
the client would still be responsible.</div>
<div> </div>
<div>Bob Davis</div>
<div> </div>
<div>
<div>In a message dated 4/20/2008 11:47:48 A.M. Pacific Daylight Time,
<a href="mailto:pianoforte@pianofortesupply.com" target="_blank">pianoforte@pianofortesupply.com</a> writes:</div>
<blockquote style="padding-left:5px;margin-left:5px;border-left:blue 2px solid"><font style="background-color:transparent" face="Arial" color="#000000" size="2">I'll
leave it to you to judge how this relates or compares, but I
<br>recently had my car repaired at my local shop, with whom I have a good
<br>relationship going back 10 years. The repair failed after 2 days
and I <br>am bringing the car back in for the job to be re-done
properly.<br><br>Will I be paying them twice to do the job properly
once? <br>Noooooooo........<br><br>Jurgen
Goering<br><br><br></font></blockquote></div></font></div></div></blockquote></div></blockquote></div><span class="Apple-style-span" style="font-family: 'Bookman Old Style'; font-size: 16px;"><br></span></div>