<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY id=role_body style="FONT-SIZE: 12pt; COLOR: #000000; FONT-FAMILY: Bookman Old Style" bottomMargin=7 bgColor=#ffffff leftMargin=7 topMargin=7 rightMargin=7> <DIV><FONT face=Arial size=2> <DIV><EM>Our experience with a fairly low failure rate on splices leads us to feel ethical in offering this choice to the client, but the client must take the risk. On the other hand, if I did replace the string and it broke, I would expect to eat the cost as part of the overhead of running a business, unless I could demonstrate that the scale was faulty, in which case the client would still be responsible.</EM></DIV></FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Very good point Bob. Let the customer know in advance the cost of repair vs. the cost of replacement. Let them also know the probability of failure in certain instances and let them make the choice and accept the risk. </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Al Guecia</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=BobDavis88@aol.com href="mailto:BobDavis88@aol.com">BobDavis88@aol.com</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech@ptg.org</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Sunday, April 20, 2008 3:12 PM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> Re: Failed string splicing -- charge for time?</DIV> <DIV><BR></DIV><FONT id=role_document face="Bookman Old Style" color=#000000 size=3> <DIV>The failed repair at the car shop is not equivalent to a failed splice. A splice is a repair which is less expensive, in trade for a certain percentage risk of failure. What if the car shop had said, "You have a stuck valve. Replacing it will fix the problem for sure, but will be expensive. If you like, we can try running a liquid cleaner through the engine, which might or might not fix the problem, but will be much cheaper and usually works. If it is successful, it will be acceptably so. Your call." Then I think it would be equivalent.</DIV> <DIV> </DIV> <DIV>Our experience with a fairly low failure rate on splices leads us to feel ethical in offering this choice to the client, but the client must take the risk. On the other hand, if I did replace the string and it broke, I would expect to eat the cost as part of the overhead of running a business, <EM>unless</EM> I could demonstrate that the scale was faulty, in which case the client would still be responsible.</DIV> <DIV> </DIV> <DIV>Bob Davis</DIV> <DIV> </DIV> <DIV> <DIV>In a message dated 4/20/2008 11:47:48 A.M. Pacific Daylight Time, pianoforte@pianofortesupply.com writes:</DIV> <BLOCKQUOTE style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: blue 2px solid"><FONT style="BACKGROUND-COLOR: transparent" face=Arial color=#000000 size=2>I'll leave it to you to judge how this relates or compares, but  I <BR>recently had my car repaired at my local shop, with whom I have a good <BR>relationship going back 10 years.  The repair failed after 2 days and I <BR>am bringing the car back in for the job to be re-done properly.<BR><BR>Will I be paying them twice to do the job properly once?    <BR>Noooooooo........<BR><BR>Jurgen Goering<BR><BR><BR></FONT></BLOCKQUOTE></DIV></FONT><BR><BR><BR> <DIV><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> Need a new ride? Check out the largest site for U.S. used car listings at <A title=http://autos.aol.com/used?NCID=aolcmp00300000002851 href="http://autos.aol.com/used?NCID=aolcmp00300000002851" target=_blank>AOL Autos</A>.</FONT></DIV></BLOCKQUOTE></BODY></HTML>