Rick, Are you sure you did the damage?  I went to a new client several years ago, straight up tuning, got my check and left.  That evening, the dreaded call came in. "you scratched my piano!"  I went over the next day.  They lowered the fall board and there was a scratch on the top of the FB.  I know I didn't do it because I never lowered or raised the fb.  This was a nice piano and the people were nice in quite an affluent neighborhood, so I bit my lip, touched it up and left.  Turned out to be a very good client with lots of future referrals.  Sometimes, humble pie tastes better when aged! Paul <table width=100%> <tr valign=top> <td width=40%>richard.ucci@att.net Sent by: pianotech-bounces@ptg.org 04/26/2008 08:49 AM <table border> <tr valign=top> <td bgcolor=white> <div align=center>Please respond to Pianotech List <pianotech@ptg.org></div></table> <td width=59%> <table width=100%> <tr valign=top> <td> <div align=right>To</div> <td>pianotech <pianotech@ptg.org> <tr valign=top> <td> <div align=right>cc</div> <td> <tr valign=top> <td> <div align=right>Subject</div> <td>scratched key cover</table> <table> <tr valign=top> <td> <td></table> </table> I need some help with a very agravating situation. New client, Wurly spinet ca: 70's with the flat sliding key cover that folds over keyfronts. After removing the top part which was screwed in at both sides (the part with the music rack), I tuned the piano and replaced the top just as it was before.   That night I get a call from the owner saying , "You scratched up my piano!   I went back the following day and indeed the key cover is rubbing in several places. I drilled two new screw holes and tilted the cover back so as to not rub the keycover, but now I am faced with making repairs to said cover.   I don't do repairs to the case and am having trouble finding someone who does. I could use some advice on this mess, and has this ever happened to any of you folks? Also, to what extent dollars wise ,should I be held liable?   Thanks, Rick Ucci / Ucci Piano