<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content="text/html; charset=iso-8859-1"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR> <STYLE></STYLE> </HEAD> <BODY bgColor=#ffffff> <DIV><FONT face=Arial size=2>Richard,</FONT></DIV> <DIV><FONT face=Arial size=2>Yes I have had it happen, I know the piano. I would find a refinisher and bring him the part and eat it. Probably $150 or so. Lesson learned.</FONT></DIV> <DIV><FONT face=Arial size=2>Fenton</FONT></DIV> <BLOCKQUOTE dir=ltr style="PADDING-RIGHT: 0px; PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #000000 2px solid; MARGIN-RIGHT: 0px"> <DIV style="FONT: 10pt arial">----- Original Message ----- </DIV> <DIV style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B> <A title=richard.ucci@att.net href="mailto:richard.ucci@att.net">richard.ucci@att.net</A> </DIV> <DIV style="FONT: 10pt arial"><B>To:</B> <A title=pianotech@ptg.org href="mailto:pianotech@ptg.org">pianotech</A> </DIV> <DIV style="FONT: 10pt arial"><B>Sent:</B> Saturday, April 26, 2008 6:48 AM</DIV> <DIV style="FONT: 10pt arial"><B>Subject:</B> scratched key cover</DIV> <DIV><BR></DIV> <DIV>I need some help with a very agravating situation. New client, Wurly spinet ca: 70's with the flat sliding key cover that folds over keyfronts. </DIV> <DIV>After removing the top part which was screwed in at both sides (the part with the music rack), I tuned the piano and replaced the top just as it was before.</DIV> <DIV> </DIV> <DIV>That night I get a call from the owner saying , "You scratched up my piano!</DIV> <DIV> </DIV> <DIV>I went back the following day and indeed the key cover is rubbing in several places. I drilled two new screw holes and tilted the cover back so as to not rub the keycover, but now I am faced with making repairs to said cover.</DIV> <DIV> </DIV> <DIV>I don't do repairs to the case and am having trouble finding someone who does.</DIV> <DIV>I could use some advice on this mess, and has this ever happened to any of you folks?</DIV> <DIV>Also, to what extent dollars wise ,should I be held liable?</DIV> <DIV> </DIV> <DIV>Thanks,</DIV> <DIV>Rick Ucci / Ucci Piano </DIV></BLOCKQUOTE></BODY></HTML>