<html> <head> <META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"> <meta name=Generator content="Microsoft Word 10 (filtered)"> <style>  </style> </head> <body lang=EN-US link=blue vlink=purple> <div class=Section1> I don’t do a questionnaire but all first time appointments are booked as full service appointments which means scheduling an extra 30 – 60 minutes and they are billed accordingly.  Some pre screening is done on the phone so I know if there is anything unusual that I might anticipate but the longer appointment gives me time to ask the necessary questions, clarify what they want and expect, do a pitch raise, check out the piano generally and take care of various odds and ends depending on priorities.  After the first appointment customers can then book a “Basic Service”  appointment (my minimum) as long as they do it regularly, meaning once or twice a year.  Many opt to schedule full service appointments anyway which allows me to maintain the piano at a higher level each time.    <div> David Love davidlovepianos@comcast.net www.davidlovepianos.com </div> Hello list,   I went to the dentist on Monday, and being a new customer, I had to fill out a questionnaire form.   I got to thinking how I can implement something of that nature with my first time customers.  Do any of you use a method or something similiar?  Can you share or attach what you have found works well?     Thanks! TODD PIANO WORKS Matthew Todd, Piano Technician (979) 248-9578 </div> </body> </html>