<html><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Hi,Cy!<div>FOR #12 cituation....Learned from experience: carry extra keys for all current brands of pianos   and a Bolt  Cutter...isaac<br><div><div>On May 22, 2008, at 5:22 AM, Matthew Todd wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: 12px; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0; "><div>No. 12 is also good!  If you can't open the piano to tune it, you don't get paid!!!<br><br><b><i>Cy Shuster <<a href="mailto:cy@shusterpiano.com">cy@shusterpiano.com</a>></i></b><span class="Apple-converted-space"> </span>wrote:<blockquote class="replbq" style="padding-left: 5px; margin-left: 5px; border-left-color: rgb(16, 16, 255); border-left-width: 2px; border-left-style: solid; "><div><font face="Verdana Ref" size="2">I keep a list by the phone of points to cover:</font></div><div><font face="Verdana Ref" size="2"></font> </div><div><font face="Verdana Ref" size="2">New Customer Questionnaire</font></div><div> </div><div><font face="Verdana Ref" size="2">1. Customer/Business Name<br>2. Contact Name & Phone<br>3. Mailing Address<br>4. Piano Type<br>5. Age<br>6. Last Tuned<br>7. Environment: Temperature & Humidity<br>8. Functional Problems<br>9. Special Needs (concert, tune to organ?)<br>10.  Driving Directions<br>11.  How did you hear about me?<br>12.  Is the piano locked?</font></div><div> </div><div><font face="Verdana Ref" size="2"></font> </div><div><font face="Verdana Ref" size="2">#2 is important; sometimes one spouse will book the appt from work, and you get to a locked gate or need directions and have no home phone # to call.</font></div><div><font face="Verdana Ref" size="2"></font> </div><div><font face="Verdana Ref" size="2">#8 is also good: "Oh, yeah, by the way, a whole octave doesn't play at all, and the last guy said there were four broken strings."  That's what they call for, not the tuning (usually).</font></div><div><font face="Verdana Ref" size="2"></font> </div><div><font face="Verdana Ref" size="2">--Cy--</font></div><div><font face="Verdana Ref" size="2">ABQ, NM</font></div><div> </div></blockquote><br><br><br><strong><font color="#0000ff" size="4"><u>TODD PIANO WORKS</u></font></strong><span class="Apple-converted-space"> </span><br><font color="#0000ff"><font size="3">Matthew Todd, Piano Technician</font><span class="Apple-converted-space"> </span><br><font size="3">(979) 248-9578</font></font></div></span></blockquote></div><br></div></body></html>