No. 12 is also good!  If you can't open the piano to tune it, you don't get paid!!!<BR><BR><B><I>Cy Shuster <cy@shusterpiano.com></I></B> wrote: <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"> <META content="MSHTML 6.00.6000.16640" name=GENERATOR> <STYLE></STYLE> <DIV><FONT face="Verdana Ref" size=2>I keep a list by the phone of points to cover:</FONT></DIV> <DIV><FONT face="Verdana Ref" size=2></FONT> </DIV> <DIV><FONT face="Verdana Ref" size=2>New Customer Questionnaire</FONT></DIV> <DIV> </DIV> <DIV><FONT face="Verdana Ref" size=2>1. Customer/Business Name<BR>2. Contact Name & Phone<BR>3. Mailing Address<BR>4. Piano Type<BR>5. Age<BR>6. Last Tuned<BR>7. Environment: Temperature & Humidity<BR>8. Functional Problems<BR>9. Special Needs (concert, tune to organ?)<BR>10.  Driving Directions<BR>11.  How did you hear about me?<BR>12.  Is the piano locked?</FONT></DIV> <DIV> </DIV> <DIV><FONT face="Verdana Ref" size=2></FONT> </DIV> <DIV><FONT face="Verdana Ref" size=2>#2 is important; sometimes one spouse will book the appt from work, and you get to a locked gate or need directions and have no home phone # to call.</FONT></DIV> <DIV><FONT face="Verdana Ref" size=2></FONT> </DIV> <DIV><FONT face="Verdana Ref" size=2>#8 is also good: "Oh, yeah, by the way, a whole octave doesn't play at all, and the last guy said there were four broken strings."  That's what they call for, not the tuning (usually).</FONT></DIV> <DIV><FONT face="Verdana Ref" size=2></FONT> </DIV> <DIV><FONT face="Verdana Ref" size=2>--Cy--</FONT></DIV> <DIV><FONT face="Verdana Ref" size=2>ABQ, NM</FONT></DIV> <DIV> </DIV></BLOCKQUOTE><BR><BR><BR><STRONG><FONT color=#0000ff size=4><U>TODD PIANO WORKS</U></FONT></STRONG> <BR><FONT color=#0000ff><FONT size=3>Matthew Todd, Piano Technician</FONT> <BR><FONT size=3>(979) 248-9578</FONT></FONT>