<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN"> <html> <head> <meta content="text/html;charset=ISO-8859-1" http-equiv="Content-Type"> <title></title> </head> <body bgcolor="#ffffff" text="#000000"> <font face="Arial">Amen to #12. I showed up for a school tuning only to find the classroom locked. A teacher in a nearby room volunteered to make some phone calls and finally, after some time, the principal came to unlock the door. When I got inside, the piano was locked! <br> <br> It only happens every 20 or 30 years so I have to laugh when it does.<br> <br> Tom Cole<br> </font><br> Matthew Todd wrote:<br> <blockquote cite="mid49150.50447.qm@web83817.mail.sp1.yahoo.com" type="cite">No. 12 is also good!  If you can't open the piano to tune it, you don't get paid!!!<br> <br> <b><i>Cy Shuster <a class="moz-txt-link-rfc2396E" href="mailto:cy@shusterpiano.com"><cy@shusterpiano.com></a></i></b> wrote: <blockquote class="replbq" style="border-left: 2px solid rgb(16, 16, 255); padding-left: 5px; margin-left: 5px;"> <meta content="MSHTML 6.00.6000.16640" name="GENERATOR"> <style></style> <div><font face="Verdana Ref" size="2">I keep a list by the phone of points to cover:</font></div> <div> </div> <div><font face="Verdana Ref" size="2">New Customer Questionnaire</font></div> <div> </div> <div><font face="Verdana Ref" size="2">1. Customer/Business Name<br> 2. Contact Name & Phone<br> 3. Mailing Address<br> 4. Piano Type<br> 5. Age<br> 6. Last Tuned<br> 7. Environment: Temperature & Humidity<br> 8. Functional Problems<br> 9. Special Needs (concert, tune to organ?)<br> 10.  Driving Directions<br> 11.  How did you hear about me?<br> 12.  Is the piano locked?</font></div> <div> </div> <div> </div> <div><font face="Verdana Ref" size="2">#2 is important; sometimes one spouse will book the appt from work, and you get to a locked gate or need directions and have no home phone # to call.</font></div> <div> </div> <div><font face="Verdana Ref" size="2">#8 is also good: "Oh, yeah, by the way, a whole octave doesn't play at all, and the last guy said there were four broken strings."  That's what they call for, not the tuning (usually).</font></div> <div> </div> <div><font face="Verdana Ref" size="2">--Cy--</font></div> <div><font face="Verdana Ref" size="2">ABQ, NM</font></div> <div> </div> </blockquote> <br> <br> <br> <strong><font color="#0000ff" size="4"><u>TODD PIANO WORKS</u></font></strong> <br> <font color="#0000ff"><font size="3">Matthew Todd, Piano Technician</font> <br> <font size="3">(979) 248-9578</font></font> </blockquote> </body> </html>