<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META http-equiv=Content-Type content="text/html; charset=utf-8">
<META content="MSHTML 6.00.6000.16640" name=GENERATOR>
<STYLE></STYLE>
</HEAD>
<BODY bgColor=#d8d0c8>
<DIV><FONT face="Verdana Ref" size=2>I keep a list by the phone of points to
cover:</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=2></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=2>New Customer Questionnaire</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face="Verdana Ref" size=2>1. Customer/Business Name<BR>2. Contact
Name & Phone<BR>3. Mailing Address<BR>4. Piano Type<BR>5. Age<BR>6. Last
Tuned<BR>7. Environment: Temperature & Humidity<BR>8. Functional
Problems<BR>9. Special Needs (concert, tune to organ?)<BR>10. Driving
Directions<BR>11. How did you hear about me?<BR>12. Is the piano
locked?</FONT></DIV>
<DIV> </DIV>
<DIV><FONT face="Verdana Ref" size=2></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=2>#2 is important; sometimes one spouse will
book the appt from work, and you get to a locked gate or need directions and
have no home phone # to call.</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=2></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=2>#8 is also good: "Oh, yeah, by the way, a
whole octave doesn't play at all, and the last guy said there were four broken
strings." That's what they call for, not the tuning
(usually).</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=2></FONT> </DIV>
<DIV><FONT face="Verdana Ref" size=2>--Cy--</FONT></DIV>
<DIV><FONT face="Verdana Ref" size=2>ABQ, NM</FONT></DIV>
<DIV> </DIV></BODY></HTML>