<html> <head> <style> .hmmessage P { margin:0px; padding:0px } body.hmmessage { FONT-SIZE: 10pt; FONT-FAMILY:Tahoma } </style> </head> <body class='hmmessage'> Hi Shawn, That looks like a great tool case.  Did you say that's a soft sided or hard shell case?  Do you carry something separate for stringing tools?  Marshall <blockquote>From: pianotech-request@ptg.org Subject: Pianotech Digest, Vol 1299, Issue 107 To: pianotech@ptg.org Date: Tue, 27 May 2008 11:44:03 -0600 <pre>Send Pianotech mailing list submissions to pianotech@ptg.org To subscribe or unsubscribe via the World Wide Web, visit <a href="https://www.moypiano.com/resources/#archives" target="_blank">https://www.moypiano.com/resources/#archives</a> or, via email, send a message with subject or body 'help' to pianotech-request@ptg.org You can reach the person managing the list at pianotech-owner@ptg.org When replying, please edit your Subject line so it is more specific than "Re: Contents of Pianotech digest..." </pre><blockquote>--Forwarded Message Attachment-- From: deanmay@pianorebuilders.com To: pianotech@ptg.org Date: Tue, 27 May 2008 13:21:33 -0400 Subject: RE: Papas got a bran new bag! <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"> <meta name="Generator" content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType> namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="place"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="PersonName"/>  <style>  </style> </o:SmartTagType></o:SmartTagType></o:SmartTagType></o:SmartTagType></o:SmartTagType><div class="Section1"> Paul,<o:p></o:p> <o:p> </o:p> Is this what you got? size=1 color=black face=Verdana><a href="http://tinyurl.com/4r8ost">http://tinyurl.com/4r8ost</a><o:p></o:p> <o:p> </o:p> <o:p> </o:p> <div> style='font-size:22.0pt;font-family:"Bradley Hand ITC";color:navy;font-weight: bold'>Dean<o:p></o:p> <u1:PERSONNAME u2:st="on"> size=3 color=navy face="Times New Roman">Dean May</u1:PERSONNAME>             cell 812.239.3359 <o:p></o:p> color=navy face="Times New Roman">PianoRebuilders.com   812.235.5272 <o:p></o:p> <u1:PLACE u2:st="on"><u1:CITY u2:st="on"><st1:place> w:st="on"><st1:City w:st="on"> style='font-size:12.0pt;color:navy'><u3:place u4:st="on"><u3:City u4:st="on">Terre Haute</u3:City></u3:place></st1:City></st1:place></u1:CITY></u1:PLACE> <u1:STATE u2:st="on"><st1:State u5:st="on"><st1:State w:st="on">IN</st1:State></st1:State></u1:STATE>  <u1:POSTALCODE u2:st="on"><st1:PostalCode u6:st="on"><st1:PostalCode w:st="on">47802</st1:PostalCode></st1:PostalCode></u1:POSTALCODE> color=navy><o:p></o:p> </div> <o:p> </o:p> <div> <div class="MsoNormal" style="text-align: center;" align="center">face="Times New Roman"> <hr tabindex="-1" align="center" size="2" width="100%"> </div> From:face=Tahoma> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] style='font-weight:bold'>On Behalf Of Paul T Williams Sent: Tuesday, May 27, 2008 12:52 PM To: <st1:PersonName w:st="on">Pianotech List</st1:PersonName> Subject: RE: Papas got a bran new bag!<o:p></o:p> </div> <o:p> </o:p> face="Times New Roman"> I have a rolling cart I found at Office Depot called a "Precise" 17" Jumbo Portable Cart.  It holds my tool case with plenty of room for hyop oilers, jar of teflon, cleaning stuff, an attached portfolio holder for receipt book, estimate forms, etc, AND it's collapsable to size of a small briefcase when it's just sitting in the shop. Paul <o:p></o:p> <table class="MsoNormalTable" border="0" cellpadding="0" width="100%"> style='width:100.0%'> <tbody><tr> <td style="padding: 0.75pt; width: 40%;" valign="top" width="40%"> "Dean May" <deanmay@pianorebuilders.com> face=sans-serif> Sent by: pianotech-bounces@ptg.org <o:p></o:p> 05/27/2008 11:40 AM <o:p></o:p> <table class="MsoNormalTable" border="1" cellpadding="0"> <tbody><tr> <td style="padding: 0.75pt; background: white none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;" bgcolor="white" valign="top"> face=sans-serif>Please respond to <st1:PersonName w:st="on">Pianotech List</st1:PersonName> <pianotech@ptg.org><o:p></o:p> </td> </tr> </tbody></table> <o:p></o:p> </td> <td style="padding: 0.75pt; width: 59%;" valign="top" width="59%"> <table class="MsoNormalTable" border="0" cellpadding="0" width="100%"> style='width:100.0%'> <tbody><tr> <td style="padding: 0.75pt;" valign="top"> face=sans-serif>To<o:p></o:p> </td> <td style="padding: 0.75pt;" valign="top"> "'<st1:PersonName w:st="on">Pianotech List</st1:PersonName>'" <pianotech@ptg.org> <o:p></o:p> </td> </tr> <tr> <td style="padding: 0.75pt;" valign="top"> face=sans-serif>cc<o:p></o:p> </td> <td style="padding: 0.75pt;" valign="top"> style='font-size:12.0pt'><o:p> </o:p> </td> </tr> <tr> <td style="padding: 0.75pt;" valign="top"> face=sans-serif>Subject<o:p></o:p> </td> <td style="padding: 0.75pt;" valign="top"> RE: Papas got a bran new bag!<o:p></o:p> </td> </tr> </tbody></table> style='font-size:12.0pt'><o:p> </o:p> <table class="MsoNormalTable" border="0" cellpadding="0"> <tbody><tr> <td style="padding: 0.75pt;" valign="top"> style='font-size:12.0pt'><o:p> </o:p> </td> <td style="padding: 0.75pt;" valign="top"> style='font-size:12.0pt'><o:p> </o:p> </td> </tr> </tbody></table> style='font-size:12.0pt'><o:p></o:p> </td> </tr> </tbody></table> Looks great, but what about fluid bottles? I like to carry a couple of hypo oilers with mystery fluids in them so I need a box that has a bottom that always stays horizontal. Does that back section always stay vertical so the bottom is always horizontal? Is there a place in there for some fluid containers?   <o:p></o:p> Dean Dean May             cell 812.239.3359 PianoRebuilders.com   812.235.5272 <st1:place w:st="on"><st1:City w:st="on"> style='color:navy'>Terre Haute</st1:City> style='color:navy'> <st1:State w:st="on">IN</st1:State>  <st1:PostalCode> w:st="on">47802</st1:PostalCode></st1:place>   <o:p></o:p> face="Times New Roman"><o:p> </o:p> <div class="MsoNormal" style="text-align: center;" align="center">face="Times New Roman"> <hr align="center" size="2" width="100%"> </div> From:face=Tahoma> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] style='font-weight:bold'>On Behalf Of Shawn Brock style='font-weight:bold'> Sent: Tuesday, May 27, 2008 10:58 AM To: <st1:PersonName w:st="on">Pianotech List</st1:PersonName> style='font-weight:bold'> Cc: College and University Technicians Subject: Papas got a bran new bag!   From the first day I entered this glorious business I knew my tool kit (some sort of computer case) would not work for long.  I upgraded to yet another computer case for a while, then a supply house tool case, then the $250 Gink, and for my last year a rolling tool bag with a few pockets and a tool roll.  I was never happy...  I have never liked the tool roll affair, it seems a little cumbersome, rolling it out on the customers floor, having kids stick little fingers in to snatch things and so on.  After my last bag began to sag in the middle from all of the wait I put in it, I thought it was a new year and time for yet another tool kit adventure.  I thought about the Big House tool bag but decided against it.  I wanted to keep my freedom and my shoulder moving.  Did I mention I carry a lot of stuff?  So it seemed that something with wheels was still in order.  I looked at the options from the supply houses, Harbor Freight, Home Depot, Chicago Case Company and more...  One of the last places I checked was Sears and they were the people that had what I wanted.   <a href="http://www.sears.com/shc/s/p_10153_12605_00965623000P">face=Arial>http://www.sears.com/shc/s/p_10153_12605_00965623000P</a>   It is the best option I have come up with for a tool kit.  It rolls, has plenty of room for everything I want to carry and things stay in place.  I am pretty sure that they only offer these online, but you can return it to the store if you don't like it.  It comes with 2 removable pallets that seem to hold everything a little better than my Gink pallet did.  The kit is covered with nylon but has a hard plastic liner that seems pretty rugged.  It has 4 zippered compartments with lots of pockets.  The back compartment has 3 bucket stile pockets with a removable pallet in front of them and 1 large pocket in front of the pallet.  The next compartment has a pallet with a smaller removable zippered bag.  The third compartment has lots of small open pockets and 4 larger zippered and or Velcro pockets, as well as a few large open pockets.  the front compartment has a water bottle holder and is useful for invoices.  So check it out!  The wheels and telescoping handle are nice!   Shawn <o:p></o:p> </div> </blockquote><blockquote>--Forwarded Message Attachment-- From: jonpage@comcast.net To: pianotech@ptg.org Date: Tue, 27 May 2008 13:22:55 -0400 Subject: Papas got a bran new bag! <pre>Here's a link to a post in last month's thread: <a href="https://www.moypiano.com/ptg/pianotech.php/2008-April/221841.html" target="_blank">https://www.moypiano.com/ptg/pianotech.php/2008-April/221841.html</a> -- Regards, Jon Page </pre></blockquote><blockquote>--Forwarded Message Attachment-- From: mark.purney@mesapiano.com To: pianotech@ptg.org Date: Tue, 27 May 2008 10:23:26 -0700 Subject: Re: I need to cancel! <pre>Most clients will give a reason, and if they really want to reschedule, they will indicate that. If they do not give a reason, it's probably because telling you the actual reason would be uncomfortable for them, meaning it is probably one of these (or something similar): 1. They were price-shopping for the lowest price and found someone cheaper after scheduling with you. 2. The client had a friend who recommended another technician, and the client was more comfortable hiring someone who was recommended to them by a friend. 3. Money could be tight and the client changed her mind about spending the money for a tuning right now, and did not want to have to explain this. I'm assuming this was a new client you have not worked with before. The reason for canceling likely has nothing to do with the quality of service you provide. Although we may be curious to know why a new client cancels, that knowledge would probably not be useful in helping us improve the quality of our work (even if we could get the real, honest reason, which is not likely to happen). If we lose a client we've already done work for, then finding out the reason does matter, and could help us to improve. I think there are many technicians who would not call the client back in this situation, for a number of reasons (one of which might be that they are selective about what new clients they take on, and they don't want to take on someone who cancels a couple of days before an appointment without even giving a reason). But as a technician just starting out and building a new business, this is what I'd do: I would call the client back, not to get an explanation, but to say, "I just wanted to confirm that I got your message. Thanks for letting me know ahead of time that you needed to cancel. If there is anything I can do for you in the future, please don't hesitate to call." Doing this lets the client know that you got the message, which some clients will appreciate. Also, it shows that you are still interested in working with them, and that you are the kind of person who will take the time to follow up with them. But I think it's important that the call be zero pressure. Getting a reason for the cancellation should genuinely not be the reason you are calling. The client may choose to share that info, but don't expect it. Matthew Todd wrote: > Hi list, > > I received a voicemail from a client I had scheduled this week. She > just called to cancel her appointment. She didn't give a reason, nor > did she indicate that I can call her back to reschedule. > > Do most of you call back anyway, so at least you may get a reason why, > or do you just assume that if she wants you, she'll reschedule, and > just leave it alone? > > > Matthew </pre></blockquote><blockquote>--Forwarded Message Attachment-- From: pwilliams4@unlnotes.unl.edu To: pianotech@ptg.org Date: Tue, 27 May 2008 12:25:35 -0500 Subject: RE: Papas got a bran new bag! The very one! :>) <table width="100%"> <tbody><tr valign="top"> <td width="40%">"Dean May" <deanmay@pianorebuilders.com> Sent by: pianotech-bounces@ptg.org 05/27/2008 12:22 PM <table border="1"> <tbody><tr valign="top"> <td bgcolor="white"> <div align="center">Please respond to Pianotech List <pianotech@ptg.org></div></td></tr></tbody></table> </td><td width="59%"> <table width="100%"> <tbody><tr valign="top"> <td> <div align="right">To</div> </td><td>"'Pianotech List'" <pianotech@ptg.org> </td></tr><tr valign="top"> <td> <div align="right">cc</div> </td><td> </td></tr><tr valign="top"> <td> <div align="right">Subject</div> </td><td>RE: Papas got a bran new bag!</td></tr></tbody></table> <table> <tbody><tr valign="top"> <td> </td><td>T </td></tr></tbody></table> </td></tr></tbody></table> Paul,   Is this what you got? <a href="http://tinyurl.com/4r8ost">http://tinyurl.com/4r8ost</a>     Dean Dean May             cell 812.239.3359 PianoRebuilders.com   812.235.5272 Terre Haute IN  47802   <div align="center"> <hr></div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Paul T Williams Sent: Tuesday, May 27, 2008 12:52 PM To: Pianotech List Subject: RE: Papas got a bran new bag!   I have a rolling cart I found at Office Depot called a "Precise" 17" Jumbo Portable Cart.  It holds my tool case with plenty of room for hyop oilers, jar of teflon, cleaning stuff, an attached portfolio holder for receipt book, estimate forms, etc, AND it's collapsable to size of a small briefcase when it's just sitting in the shop. Paul <table width="100%"> <tbody><tr valign="top"> <td width="53%">"Dean May" <deanmay@pianorebuilders.com> Sent by: pianotech-bounces@ptg.org 05/27/2008 11:40 AM <table border="4"> <tbody><tr valign="top"> <td bgcolor="white"> <div align="center">Please respond to Pianotech List <pianotech@ptg.org></div></td></tr></tbody></table> </td><td width="46%"> <table width="100%"> <tbody><tr valign="top"> <td width="15%"> <div align="right">To</div> </td><td width="84%">"'Pianotech List'" <pianotech@ptg.org> </td></tr><tr valign="top"> <td> <div align="right">cc</div> </td><td>  </td></tr><tr valign="top"> <td> <div align="right">Subject</div> </td><td>RE: Papas got a bran new bag!</td></tr></tbody></table>   <table> <tbody><tr valign="top"> <td>  </td><td> </td></tr></tbody></table> </td></tr></tbody></table> Looks great, but what about fluid bottles? I like to carry a couple of hypo oilers with mystery fluids in them so I need a box that has a bottom that always stays horizontal. Does that back section always stay vertical so the bottom is always horizontal? Is there a place in there for some fluid containers?   Dean Dean May             cell 812.239.3359 PianoRebuilders.com   812.235.5272 Terre Haute IN  47802   <div align="center">   <hr></div> From: pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] On Behalf Of Shawn Brock Sent: Tuesday, May 27, 2008 10:58 AM To: Pianotech List Cc: College and University Technicians Subject: Papas got a bran new bag!   >From the first day I entered this glorious business I knew my tool kit (some sort of computer case) would not work for long.  I upgraded to yet another computer case for a while, then a supply house tool case, then the $250 Gink, and for my last year a rolling tool bag with a few pockets and a tool roll.  I was never happy...  I have never liked the tool roll affair, it seems a little cumbersome, rolling it out on the customers floor, having kids stick little fingers in to snatch things and so on.  After my last bag began to sag in the middle from all of the wait I put in it, I thought it was a new year and time for yet another tool kit adventure.  I thought about the Big House tool bag but decided against it.  I wanted to keep my freedom and my shoulder moving.  Did I mention I carry a lot of stuff?  So it seemed that something with wheels was still in order.  I looked at the options from the supply houses, Harbor Freight, Home Depot, Chicago Case Company and more...  One of the last places I checked was Sears and they were the people that had what I wanted.   <a href="http://www.sears.com/shc/s/p_10153_12605_00965623000P">http://www.sears.com/shc/s/p_10153_12605_00965623000P</a>   It is the best option I have come up with for a tool kit.  It rolls, has plenty of room for everything I want to carry and things stay in place.  I am pretty sure that they only offer these online, but you can return it to the store if you don't like it.  It comes with 2 removable pallets that seem to hold everything a little better than my Gink pallet did.  The kit is covered with nylon but has a hard plastic liner that seems pretty rugged.  It has 4 zippered compartments with lots of pockets.  The back compartment has 3 bucket stile pockets with a removable pallet in front of them and 1 large pocket in front of the pallet.  The next compartment has a pallet with a smaller removable zippered bag.  The third compartment has lots of small open pockets and 4 larger zippered and or Velcro pockets, as well as a few large open pockets.  the front compartment has a water bottle holder and is useful for invoices.  So check it out!  The wheels and telescoping handle are nice!   Shawn </blockquote><blockquote>--Forwarded Message Attachment-- From: deanmay@pianorebuilders.com To: pianotech@ptg.org Date: Tue, 27 May 2008 13:43:54 -0400 Subject: RE: Papas got a bran new bag! <meta http-equiv="Content-Type" content="text/html; charset=us-ascii"> <meta name="Generator" content="Microsoft Word 11 (filtered medium)"> <o:SmartTagType> namespaceuri="urn:schemas-microsoft-com:office:smarttags" name="PostalCode"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="State"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="place"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="City"/> <o:SmartTagType namespaceuri="urn:schemas-microsoft-com:office:smarttags"> name="PersonName"/>  <style>  </style>  </o:SmartTagType></o:SmartTagType></o:SmartTagType></o:SmartTagType></o:SmartTagType><div class="Section1"> It says Satisfaction Guaranteed on the website.<o:p></o:p> <o:p> </o:p> <div> style='font-size:22.0pt;font-family:"Bradley Hand ITC";color:navy;font-weight: bold'>Dean<o:p></o:p> <u1:PERSONNAME u2:st="on"> size=3 color=navy face="Times New Roman">Dean May</u1:PERSONNAME>             cell 812.239.3359 <o:p></o:p> color=navy face="Times New Roman">PianoRebuilders.com   812.235.5272 <o:p></o:p> <u1:PLACE u2:st="on"><u1:CITY u2:st="on"><st1:place> w:st="on"><st1:City w:st="on"> style='font-size:12.0pt;color:navy'><u3:place u4:st="on"><u3:City u4:st="on">Terre Haute</u3:City></u3:place></st1:City></st1:place></u1:CITY></u1:PLACE> <u1:STATE u2:st="on"><st1:State u5:st="on"><st1:State w:st="on">IN</st1:State></st1:State></u1:STATE>  <u1:POSTALCODE u2:st="on"><st1:PostalCode u6:st="on"><st1:PostalCode w:st="on">47802</st1:PostalCode></st1:PostalCode></u1:POSTALCODE> color=navy><o:p></o:p> </div> <o:p> </o:p> <div> <div class="MsoNormal" style="text-align: center;" align="center">face="Times New Roman"> <hr tabindex="-1" align="center" size="2" width="100%"> </div> From:face=Tahoma> pianotech-bounces@ptg.org [mailto:pianotech-bounces@ptg.org] style='font-weight:bold'>On Behalf Of Phil Frankenberg Sent: Tuesday, May 27, 2008 12:47 PM To: <st1:PersonName w:st="on">Pianotech List</st1:PersonName> Subject: Re: Papas got a bran new bag!<o:p></o:p> </div> <o:p> </o:p> <div> Read the reviews on the page. You might want to reconsider.<o:p></o:p> </div> <div>  <o:p></o:p> </div> <div> Phil Frankenberg<o:p></o:p> </div> <div> CSUChico<o:p></o:p> </div> <div> <st1:City w:st="on"><st1:place w:st="on"> face=Arial>Chico</st1:place></st1:City> size=2 face=Arial> Ca.<o:p></o:p> </div> <div>  <o:p></o:p> </div> <div>  <o:p></o:p> </div> <blockquote style="border-style: none none none solid; border-color: -moz-use-text-color -moz-use-text-color -moz-use-text-color black; border-width: medium medium medium 1.5pt; padding: 0in 0in 0in 4pt; margin-top: 5pt; margin-right: 0in; margin-bottom: 5pt;"> <div> ----- Original Message ----- <o:p></o:p> </div> <div style=""> <p class="MsoNormal" style="background: rgb(228, 228, 228) none repeat scroll 0% 50%; -moz-background-clip: -moz-initial; -moz-background-origin: -moz-initial; -moz-background-inline-policy: -moz-initial;"> style='font-size:10.0pt;font-family:Arial;font-weight:bold'>From: size=2 face=Arial> <a> href="mailto:shawnbrock@fuse.net" title="shawnbrock@fuse.net">Shawn Brock</a> <o:p></o:p> </div> <div> To:face=Arial> <a> href="mailto:pianotech@ptg.org" title="pianotech@ptg.org">Pianotech List</a> <o:p></o:p> </div> <div> Cc:face=Arial> <a> href="mailto:caut@ptg.org" title="caut@ptg.org">College and University Technicians</a> <o:p></o:p> </div> <div> Sent:face=Arial> Tuesday, May 27, 2008 7:58 AM<o:p></o:p> </div> <div> Subject:face=Arial> Papas got a bran new bag!<o:p></o:p> </div> <div> <o:p> </o:p> </div> <div> From the first day I entered this glorious business I knew my tool kit (some sort of computer case) would not work for long.  I upgraded to yet another computer case for a while, then a supply house tool case, then the $250 Gink, and for my last year a rolling tool bag with a few pockets and a tool roll.  I was never happy...  I have never liked the tool roll affair, it seems a little cumbersome, rolling it out on the customers floor, having kids stick little fingers in to snatch things and so on.  After my last bag began to sag in the middle from all of the wait I put in it, I thought it was a new year and time for yet another tool kit adventure.  I thought about the Big House tool bag but decided against it.  I wanted to keep my freedom and my shoulder moving.  Did I mention I carry a lot of stuff?  So it seemed that something with wheels was still in order.  I looked at the options from the supply houses, Harbor Freight, Home Depot, Chicago Case Company and more...  One of the last places I checked was Sears and they were the people that had what I wanted. <o:p></o:p> </div> <div>  <o:p></o:p> </div> <div> <a> href="http://www.sears.com/shc/s/p_10153_12605_00965623000P">http://www.sears.com/shc/s/p_10153_12605_00965623000P</a><o:p></o:p> </div> <div>  <o:p></o:p> </div> <div> It is the best option I have come up with for a tool kit.  It rolls, has plenty of room for everything I want to carry and things stay in place.  I am pretty sure that they only offer these online, but you can return it to the store if you don't like it.  It comes with 2 removable pallets that seem to hold everything a little better than my Gink pallet did.  The kit is covered with nylon but has a hard plastic liner that seems pretty rugged.  It has 4 zippered compartments with lots of pockets.  The back compartment has 3 bucket stile pockets with a removable pallet in front of them and 1 large pocket in front of the pallet.  The next compartment has a pallet with a smaller removable zippered bag.  The third compartment has lots of small open pockets and 4 larger zippered and or Velcro pockets, as well as a few large open pockets.  the front compartment has a water bottle holder and is useful for invoices.  So check it out!  The wheels and telescoping handle are nice!  <o:p></o:p> </div> <div> Shawn<o:p></o:p> </div> </blockquote> </div> </blockquote></blockquote> <hr />Change the world with e-mail. <a href='http://im.live.com/Messenger/IM/Join/Default.aspx?source=EML_WL_ChangeWorld' target='_new'>Join the i�m Initiative from Microsoft.</a></body> </html>