<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN"> <HTML><HEAD> <META http-equiv=Content-Type content=text/html;charset=iso-8859-1> <META content="MSHTML 6.00.6000.16640" name=GENERATOR></HEAD> <BODY id=MailContainerBody style="PADDING-RIGHT: 10px; PADDING-LEFT: 10px; PADDING-TOP: 15px" bgColor=#ffffff leftMargin=0 topMargin=0 CanvasTabStop="true" name="Compose message area"> <DIV><FONT face=Arial>I agree with Jim and all who have talked about educating the customer before the tuning. </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Tell them about the condition of their piano. What needs to be done. What they can expect and when they will need to tune it again. </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>They always understand................No surprises for them and usually no surprises for you.</FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Regular customers who are picky? I have educated them and they rarely call me. If they do, I just go and touch-up a unison or two when I'm in the area. I take a temperature and humidity reading and show them the change since I was there last. They usually don't ask for a touch-up again. </FONT></DIV> <DIV><FONT face=Arial></FONT> </DIV> <DIV><FONT face=Arial>Al Guecia</FONT></DIV> <DIV style="FONT: 10pt Tahoma"> <DIV><FONT face=Arial size=3></FONT> </DIV> <DIV><FONT face=Arial size=3></FONT> </DIV> <DIV><FONT face=Arial size=3>Jim wrote:</FONT></DIV></DIV> <DIV><FONT face=arial,helvetica><FONT lang=0 face="Lucida Grande" color=#000000 size=3><EM><snip><BR>In any event, I strongly suggest making it your policy when doing any pitch raise to (a) confer with the client before the tuning about what to expect, and (b) always leave written info about "What is a Pitch Raise".  I have my own, but PTG's one-sheet is fantastic as well.  You're doing yourself and your client a disservice not to do the above!<BR><BR>Jim Wilson</EM><BR><BR><BR><BR>Message: 5<BR>Date: Mon, 2 Jun 2008 13:23:41 -0400<BR>From: "Farrell" <mfarrel2@tampabay.rr.com><BR>Subject: Re: too picky about tuning<BR>To: "Pianotech List" <pianotech@ptg.org><BR>Message-ID: <004f01c8c4d5$67cc75b0$0701a8c0@DESKTOP><BR>Content-Type: text/plain; format=flowed; charset="iso-8859-1";<BR>    reply-type=original<BR><BR>Just got back. Piano was in surprisingly good tune - nothing more than two<BR>or three cents off. Only about a dozen notes with whining unisons. Not bad<BR>for seven months after a 25-cent pitch raise.<BR><BR><BR><BR><BR><BR></FONT><FONT lang=0 face="Trebuchet MS" color=#000080 size=3><B><BR></FONT><FONT lang=0 face="Trebuchet MS" color=#ff0000 size=3><I><U>**PLEASE NOTE**</U></I></B></FONT><FONT face=Geneva color=#000000 size=2 FAMILY="SANSSERIF"><BR></FONT><FONT face=Geneva color=#ff0000 size=2 FAMILY="SANSSERIF"><I><B>I'll delete the spam-laden "wilsonianj" address soon, so please take a sec now to DELETE that one, then save & use "jimwilsonian@aol.com" from now on. THANKS! Jim</I></B></FONT><FONT face=Geneva color=#000000 size=2 FAMILY="SANSSERIF"><BR></FONT><FONT face=Geneva color=#0000ff size=2 FAMILY="SANSSERIF"><B><A href="mailto:JimWilsonian@aol.com">JimWilsonian@aol.com</A></B></FONT><FONT face=Geneva color=#000000 size=2 FAMILY="SANSSERIF"><BR></FONT><FONT lang=0 face="Lucida Grande" color=#000000 size=3></FONT><BR><BR><BR>**************<BR>Get trade secrets for amazing burgers. Watch "Cooking with Tyler Florence" on AOL Food.<BR>(http://food.aol.com/tyler-florence?video=4&?NCID=aolfod00030000000002) </FONT></DIV></BODY></HTML>