<div>Say in nicely?  Is there really a nice way to say it?  Especially when you have no idea what their reaction is once the phone is hung up!</div> <div> </div> <div>Hey, if we are able to please everyone all of the time, we are probably doing something wrong.</div> <div> </div> <div>Matthew<BR><BR><B><I>tcc440@netscape.net</I></B> wrote:</div> <BLOCKQUOTE class=replbq style="PADDING-LEFT: 5px; MARGIN-LEFT: 5px; BORDER-LEFT: #1010ff 2px solid"><FONT face="Arial, Helvetica, sans-serif">I've had that experience.  It happened when I called up a teacher  whom I had been servicing for over 5 years tell me that the piano went out of tune just after I had finished.  <BR> I said to her " Oh , that means you'd gotten someone less expensive than me, right?"  She said "Yes".<BR>I said "Good luck" and hung up.<BR>Those are the kind of customers you don't want.<BR><BR>As for your customer   I would tell her that it is time for her to  either have you out to do a tuning or find somebody else. Say it nicely, but<BR>tell her she should have called "'' IMMEDIATELY " in order to benefit from a free service call from you.<BR>Period....  You will NEVER BE ABLE TO KEEP HER HAPPY.<BR><BR>Tom Cobble   RPT...........<BR>  <BR></FONT> <DIV class=aol_ad_footer id=u8CA93044E3D3E25-E18-820><FONT style="FONT: 10pt ARIAL, SAN-SERIF; COLOR: black"> <HR style="MARGIN-TOP: 10px"> Stay informed, get connected and more </DIV></BLOCKQUOTE></FONT>